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evancater
Participant
June 21, 2016
Question

Every time I try to open Acrobat X, I get error message 213:19. How do I fix it?

  • June 21, 2016
  • 3 replies
  • 1112 views

When I try to use Acrobat X, I get an error message saying "A problem has occurred with the licensing of this product. Restart your computer and re-launch the product. If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen. Error: 213:91?"

Restarting the computer doesn't work. I appear to have Adobe Reader XI installed, is that causing a conflict?

When I try to open a PDF or convert a Word doc to PDF, I get the error message above.


Help!

Thanks.

This topic has been closed for replies.

3 replies

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brandonb511364
Participant
June 23, 2016

Well I believe it is resolved. I had to change the security setting for ...\Program Data\Adobe\SLStore and ...\Program Data\Acrobat to Full Control for the user account. I assumed that since the account had admin rights that read/write was sufficient.

Will report back if any further issues. Thank you YatharthS for pointing me to the help article.

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brandonb511364
Participant
June 23, 2016

I am having the same issue after upgrading OS from Windows 7 Pro to Windows 10. Computer is joined to a domain.

User account is a local admin account. Have installed it on that account as well as uninstalling and reinstalling using a regular admin account. Have tried the Lic fix and did not resolve the issue.

Does anyone have any other suggestions to resolve this?

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evancaterAuthor
Participant
June 23, 2016

What worked for me was activating the Administrator account. I logged in

and Acrobat X was working. Then I logged back

into my user account and Acrobat X was working there too.

Try using these instructions:

http://www.ghacks.net/2014/11/12/how-to-enable-the-hidden-windows-10-administrator-account

On Thu, Jun 23, 2016 at 11:52 AM, brandonb511364 <forums_noreply@adobe.com>

Y
Community Manager
YatharthSCommunity Manager
Community Manager
June 21, 2016

Hi evancater ,

Please refer to this article :- Resolve the licensing issue and error 213:xx for Acrobat X and Acrobat XI

Let me know how it goes.

Regards,

Yatharth

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    evancaterAuthor
    Participant
    June 21, 2016

    Yatharth,

    I tried that and it doesn't work. When I run LicFix_21319.exe nothing happens. When I go to cmd and run "LicFix_21319.exe", it says "LicFix_21319.exe" is not recognized as an internal or external command, operable program or batch file."

    Any other ideas? I can't seem to find a way to reinstall Acrobat X Standard.

    Thanks.

    Y
    Community Manager
    YatharthSCommunity Manager
    Community Manager
    June 22, 2016

    Hi ,

    Please check with the different user account with the admin rights to replicate the issue, refer to this article :- How to enable the hidden Windows 10 administrator account - gHacks Tech News

    Let me know how it goes.

    Regards,

    Yatharth 

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