Fill and Sign Not Working properly

[Bryce5C23]

I am currently trying to help someone with an adobe problem without being too experienced in it myself. I was working on a different machine via zoom and trying to try and replicate the problem but I was unable. 

• • By not working as it previously he means the "who needs to sign" feature (I will attach pictures)

  • When he clicks the Fill and Sign tool it does not give him the option and sends him directly into to sign the form.

• Had him sign out of the creative cloud and close all apps and reopen.

• With my up to date version of adobe on my machine I was able to access the “who needs to sign” feature before signing the form

  • Had him update his version of adobe and verified we were on the same version.

  • The problem continued for him but worked correctly for me on the same adobe version.

• Uninstalled adobe from the cloud and checked for other versions on the machine.

  • No other versions on the machine.

• Reinstalled adobe and the problem still persisted.

• Checked adobe signature preferences and did not find an issue.

[Bryce5C23]

The fillandsign.png is what is supposed to come up after selecting fill and sign. The troubleshoot.png is what he selects after using the fill and sign tool. It skips the option.