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antoniod16955092
New Participant
September 6, 2016
Answered

How to cancel my subscription

  • September 6, 2016
  • 1 reply
  • 643 views

I asked for a trial period for adobe programm to modifie pdf file in word file

without payment.

Instead I'm receiving debit on my credit card for the amout of about  € 18

each two months.

What I have to do to stop debit on my credit card????

Many thanks to every boby who can help me.

Regards

Antonio

[Moved from the FREE Reader forum to a PAID Acrobat forum... Mod]

This topic has been closed for replies.
Correct answer Adorobat

Hi Shivam

probaly there some mistake in this file....

I asked in june (if i well remember) for a free app to use for 1 month only.

Instead I was debited on my credit card since from 31.08.2015 for € 18.29

and

each 2 months.

Now you told me that I have asked for a subscription for 1 year more and up

to august 2017.

Moreover I have this app out of order on my pc...

Is it possible that you stop this subscription????

Otherwise I have to stop it for debit on my credit card.

Many thanks for your attention and for what you can do for me.

regards

Antonio

2016-09-08 17:51 GMT+02:00 Shivam Sharma <forums_noreply@adobe.com>:

You have been mentioned

by Shivam Sharma

<https://forums.adobe.com/people/Adorobat?et=notification.mention> *in

Re: How to cancel my subscription in Adobe Community* - View Shivam

Sharma's reference to you

<https://forums.adobe.com/message/8992697?et=notification.mention#8992697>


Hi antoniod16955092  ,

Please contact support here: Contact Customer Care​ , click Still need help? Contact us, and make sure you are logged in into your Adobe account.

I have sent you a private message, please check you inbox for the same.

Thank You,

Shivam

1 reply

Adorobat
Community Manager
Community Manager
September 7, 2016

Hi antoniod16955092 ,

I am sorry for the inconvenience caused.

Please visit here on how to cancel your subscription: Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services .

If you are still unable to cancel the subscription, contact support here: Contact Customer Care

Thank You,

Shivam

antoniod16955092
New Participant
September 8, 2016

Hi Shivam

could you confirm me if my subscription is annula and what is expiring

date????

Many thanks in advance for your reply and Help

Anmtonio

2016-09-07 22:09 GMT+02:00 Shivam Sharma <forums_noreply@adobe.com>:

You have been mentioned

by Shivam Sharma

<https://forums.adobe.com/people/Adorobat?et=notification.mention> *in

Re: Card debited not request in Adobe Community* - View Shivam Sharma's

reference to you

<https://forums.adobe.com/message/8990945?et=notification.mention#8990945>

Adorobat
Community Manager
AdorobatCommunity ManagerCorrect answer
Community Manager
September 8, 2016

Hi Shivam

probaly there some mistake in this file....

I asked in june (if i well remember) for a free app to use for 1 month only.

Instead I was debited on my credit card since from 31.08.2015 for € 18.29

and

each 2 months.

Now you told me that I have asked for a subscription for 1 year more and up

to august 2017.

Moreover I have this app out of order on my pc...

Is it possible that you stop this subscription????

Otherwise I have to stop it for debit on my credit card.

Many thanks for your attention and for what you can do for me.

regards

Antonio

2016-09-08 17:51 GMT+02:00 Shivam Sharma <forums_noreply@adobe.com>:

You have been mentioned

by Shivam Sharma

<https://forums.adobe.com/people/Adorobat?et=notification.mention> *in

Re: How to cancel my subscription in Adobe Community* - View Shivam

Sharma's reference to you

<https://forums.adobe.com/message/8992697?et=notification.mention#8992697>


Hi antoniod16955092  ,

Please contact support here: Contact Customer Care​ , click Still need help? Contact us, and make sure you are logged in into your Adobe account.

I have sent you a private message, please check you inbox for the same.

Thank You,

Shivam