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N
NIRC
Inspiring
January 13, 2016
Question

I cannot uninstall Acrobat DC

  • January 13, 2016
  • 3 replies
  • 1255 views

Acrobat DC was installed with a trial of InDesign CC. I bought a license to InDesign, but I cannot uninstall Acrobat DC. When I try, it just flashes once, and then nothing. It doesn't even work and it doesn't show up on the "Add or Remove Programs" list.

I have Acrobat X installed on Windows 10 and it works fine, but I keep getting messages to update Acrobat DC, but even when I try that it says it cannot find it. Very frustrating.

This topic has been closed for replies.

3 replies

N
NIRCAuthor
Inspiring
September 6, 2016

I don't want to TRY it, I just want the annoying messages that pop up every day to stop. I still cannot figure how. A chat that let a tech on to my computer didn't help either.

Z
Adobe Employee
Zealous_Dusk16E5
Adobe Employee
January 14, 2016

When you say you cannot find Acrobat DC in Add/Remove programs, it looks like the product is not on the machine. Then how are you uninstalling Acrobat DC? What is the exact message in case of: "..fine, but I keep getting messages to update Acrobat DC, but even when I try that it says it cannot find it".

N
NIRCAuthor
Inspiring
January 14, 2016

Here is what I want to get rid of, because the annoying message to "Update Acrobat DC" comes up again and again. Choosing "uninstall" doesn't work, and choosing "update" tells me that it is not on the computer.

Z
Adobe Employee
Zealous_Dusk16E5
Adobe Employee
January 15, 2016

Thank  for the screenshot. I understand the issue now. Acrobat X is on the machine, and CC is showing  Acrobat DC as an update here (though it should ideally show 'Try', since you don't have the license for Acrobat DC). I don't think that Acrobat DC is installed on your machine, hence Uninstall is not applicable here.  You can chose to ignore the Update message here. I'll take back this feedback to the Adobe engineering team. Thanks.

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
January 13, 2016

Hi NIRC,

Please try uninstalling Acrobat DC using CC cleaner tool: Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

Let me know if it works for you.

Regards,

Meenakshi

N
NIRCAuthor
Inspiring
January 14, 2016

I am a little anxious about uninstalling the entire CC suite on both my computers and then getting it back again. Is there no way just to get rid of the Acrobat DC messages? I cannot find the program anywhere on my hard drive.

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