Participant

Question

I deleted my software instead of deactivating the Acrobat Standard XI

Forum|Forum|9 years ago
October 21, 2016
3 replies
610 views

I deleted my software instead of deactivating the Acrobat Standard XI from my computer

I downloaded and tried to reinstall Acrobat XI (stand alone product) but now Adobe does not recognize my serial number.

Has anyone had this dump problem??

Ed Ruff

This topic has been closed for replies.

RUFFAuthor

Participant

Adobe Digital ID is the same as Adobe ID

kglad

Community Expert

your serial number consists of 6 groups of 4 numbers (no letters).

if you think you're entering it correctly (AND you're using the correct installation file), adobe support may be able to help you.

contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html and ask if they can confirm your serial number.

RUFFAuthor

Participant

i have already contacted them during this forum.

Adobe has escalated this case to senior level and will get back to me in 48-72 hours.

RUFFAuthor

Participant

I did sign in to my Adobe Digital ID and printed out the Serial Number for Adobe Standard XI.

This serial number does not activate my purchased product.

kglad

Community Expert

what's 'adobe digital id'?

if you were checking your serial number with adobe, you would log into your account, Adobe ID

and what do you see after entering your serial number?

RUFFAuthor

Participant

after logging in the serial number, I get a comment that my number is not recognized and am told to reenter the number again.

kglad

Community Expert

failing to deactivate could lead to an excess activation count error, but not a serial number problem.

so, you must use the correct number, Find your serial number and you must use the correct installation file (eg, standard, not pro).

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