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meghank55823325
New Participant
March 4, 2016
Answered

Install Error: Third party payload Adobe Acrobat\Setup.exe failed with exit code 1603

  • March 4, 2016
  • 2 replies
  • 3768 views

Tried to download and install Adobe Acrobat DC and getting this error:  Third party payload Adobe Acrobat\Setup.exe failed with exit code 1603 and installation errors DW0071 and DW003. Help!

Correct answer ITGURU7326

I found the problem.  I had previously had Adobe Acrobat XI installed and while I had already uninstalled it a while back, the folder was still under: C:\Program Files (x86)\Adobe, so there were 2 Acrobat folders in the Adobe programs folder, and I guess they were conflicting, I got the payload error and the 3010 error and I could not install via creative cloud or by direct download because the 'install' always stopped with various error codes.  Once I deleted the Adobe 11 folder under: C:\Program Files (x86)\Adobe, I tried installing again and it worked PERFECTLY!  Such a simple solution after a frustrating hour of trying to figure it out!

2 replies

I
ITGURU7326Correct answer
New Participant
February 3, 2017

I found the problem.  I had previously had Adobe Acrobat XI installed and while I had already uninstalled it a while back, the folder was still under: C:\Program Files (x86)\Adobe, so there were 2 Acrobat folders in the Adobe programs folder, and I guess they were conflicting, I got the payload error and the 3010 error and I could not install via creative cloud or by direct download because the 'install' always stopped with various error codes.  Once I deleted the Adobe 11 folder under: C:\Program Files (x86)\Adobe, I tried installing again and it worked PERFECTLY!  Such a simple solution after a frustrating hour of trying to figure it out!

    M
    M20221067432841455ezrm
    New Participant
    October 11, 2023

    This works for me!

    Thank you!

      Bani Verma
      Community Manager
      Bani VermaCommunity Manager
      Community Manager
      March 7, 2016

      Hi Meghank55823325,

      Please follow the below Steps:

      • Copy the AcroPro.msi file and Data1.cab from C:\Users\<myusername>\AppData\Local\Temp\{5BBB28F0-682F-4D85-899E-EE5B60B86A7F - *****}\Acrobat_1 1_0_0_CCM_MUI\Adobe CS7
      • Copy to C:\windows\installer ( This is a hidden you can open this location from "Run" )
      • Run installation from the Installer folder not from the Temp folder

      **** Temp\{5BBB28F0-682F-4D85-899E-EE5B60B86A7F} - this is just an example in temp folder you'll see multiple folders with alpha number combination like this, arrange them according to date modified and then open the latest ones. You should be able to locate the Acrobat file there.

      Atul_Saini
      Community Manager
      Atul_SainiCommunity Manager
      Community Manager
      March 15, 2016

      Moving the discussion to Installing, Updating, & Subscribing to Acrobat‌

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