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kgcole
kgcole
Participant
August 19, 2016
Question

Is there an update for Acrobat XI to allow printing to PDF in Windows 10?

  • August 19, 2016
  • 1 reply
  • 1652 views

I'm having trouble with Acrobat XI and printing to PDF in Windows 10. Does anyone know if there's an update or fix for this problem?

Thanks- Kevin

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1 reply

try67
Community Expert
try67Community Expert
Community Expert
August 20, 2016

What problem are you having, exactly? What's your exact version of Acrobat?

kgcole
kgcoleAuthor
Participant
August 20, 2016

The Acrobat version I'm using is v 11.0.17 Acrobat XI Pro. Basically, when I print to PDF from Edge, it hangs up in the process, and never completes. The conversion window pops up with the status level, but then it just hangs and never finishes. In the interim I'm using the Microsoft print to PDF, which is adequate for the moment.

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
August 21, 2016

Ockham wrote:

The Acrobat version I'm using is v 11.0.17 Acrobat XI Pro. Basically, when I print to PDF from Edge, it hangs up in the process, and never completes.

Not knowing what Edge was, I looked it up and found that it is Microsoft Edge, the replacement for Microsoft Explorer. As I understand it, you are trying to make a PDF from Edge and it is hanging. How does Acrobat XI Pro enter into this process other than it is installed on your computer?

If the issue is between Edge and PDF, it is an Edge issue.

If you are using Acrobat Pro XI, please explain your process again as to how Acrobat fits into it. Also, where is the source material — is it a web page? Can you use a different browser with Acrobat?

Just so that you know, PDF and Acrobat are not synonyms. Acrobat is one way to create PDFs, and—in my humble opinion—the best way.

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