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O
Oscar21760636myez
Participating Frequently
November 15, 2021
Question

plug-ins menu does missing in Acrrat DC

  • November 15, 2021
  • 3 replies
  • 7497 views

I have a couple of Adobe Acrobat's plug-ins working perfectly fine in a few computers with Adobea Acroat DC installed. However, in one of the computers the "plug-ins" menu does not appear in the toolbar.

Under "Help->>Generate System Report" the plug-ins are listed under "Installed Plug-ins".

How do I make sure the "Plug-ins" menu is activated?

Thanks

This topic has been closed for replies.

3 replies

T
Test Screen Name
Brainiac
November 29, 2021

Ok, next... on Windows, Acrobat Pro comes in both "32-bit" and "64-bit" versions. Check and compare this on all systems. Plug-ins are not interchangeable, they will be either 32-bit or 64-bit.

O
Oscar21760636myezAuthor
Participating Frequently
November 30, 2021

both are 32-bit versions

O
Oscar21760636myezAuthor
Participating Frequently
December 8, 2021

Please try the fix I suggested, instead of a completely different one.


I tried your suggestion. and it does not work.

 

by the way when a plug-in does not load none of them do. I have 4 plug-ins working fine in one computer but 4 plug-ins that do not load in another. 

T
Test Screen Name
Brainiac
November 19, 2021

Is this problem in an M1 Mac conputer?

O
Oscar21760636myezAuthor
Participating Frequently
November 29, 2021

No. This issue is happening in a windows 10 computer.

 

BarlaeDC
BarlaeDC
Adobe Expert
November 18, 2021

HI,

 

Can you check the simple stuff first, is this checkbox checked:

Preferences -> General

 

O
Oscar21760636myezAuthor
Participating Frequently
November 18, 2021

Hi BarlaaDC,

 

thanks for your response.

the checkbox is not checked.

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