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Anonymous
February 22, 2016
Question

Serial number doesn't work with OEM version

  • February 22, 2016
  • 1 reply
  • 798 views

I apparently have an OEM version of Acrobat 9.0 Standard. When I downloaded the program file for re-installation on my computer, and when prompted for my serial number, as recorded in my Adobe account profile for 9.0, it rejected that number. I was then told via phone that it is because that number apparently signifies an OEM version of Acrobat 9.0, which Adobe WILL NOT support and therefore would no longer talk to me about...GOODBYE!!!

So...I have a registered copy but can't get any help. Any ideas out there?

Dave

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1 reply

AadeshSingh
Community Manager
AadeshSinghCommunity Manager
Community Manager
February 22, 2016

Hi Dave,

Please let me know the version of OS installed on your computer?

Make sure Acrobat 9 is compatible with your OS Adobe Acrobat system requirements

Check if it helps Error "Invalid serial number" | Adobe Acrobat 9 | Adobe Creative Suite 4

Regards,
Aadesh

A
Anonymous
February 22, 2016

I think that this is strange too:

The message was this: Licensing for this product has stopped working (148:3) Adobe Pro9/Windows 7

The version of Acrobat that was installed on my machine however was not Pro, but Standard

I am told by Adobe that it is an OEM version, which is not supported by them. But, they do have the license number on file, as well as me.

AadeshSingh
Community Manager
AadeshSinghCommunity Manager
Community Manager
February 22, 2016

Hi Dave,‌

OEM licences are for the applications that are bundled when you purchase any hardware like Laptop/PC/Scanner/Printer.

These licence are provided by the store operators form where you purchased them.

As Acrobat is not directly purchased from Adobe so there is no information with us, it might be possible that the licence provided to you is invalid.

Check if it helpx Error: "Licensing has stopped working" | Windows

Regards,
Aadesh

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