Serial Number Revoked. WTF?

Hi Jeff,

Under the Adobe ID here is forum, only Photo shop Elements 12 is registered. There is no Acrobat there, as stated earlier, the serial number must have been canceled  as Adobe found it to be counterfeit.

Could you please provide the serial number & the Proof of purchase to me by private messaging so that I can follow it up.

Regards

Rajashree

On behalf of Adobe …

There is no plot on the part of Adobe to force users to upgrade or buy monthly subscriptions to Acrobat.

There is clearly more than meets the eye here in terms of what is actually going on. Licenses are only "cancelled" by Adobe if it believed that fraudulent sales have occurred. These may include everything from unscrupulous merchants selling limited term licenses (i.e., good for a certain period of time) but not advising their customers that these were not perpetual licenses to illegally “unbundling” and selling bulk, enterprise licenses (designed for use within a single organization) as individual licenses.

I have passed this thread off to persons in Adobe Support who may be able to intervene and contact the posters involved directly.

          - Dov

It is obvious in a perfect world what ADOBE should do. I am not a lawyer but I could imagine that it may not hold up in court. In fact it still may get a chance to be determined by the time its all over with. I did not say ADOBE cancelled their licenses with millions however for a fact they did  cancel their permanent licenses for ADOBE 11 with the company that handles all of the software sales to state of Florida college system, employee's; staff, professors, and students as well. I'll bet they have some fine print written to protect them and I'll bet that because their software is so good and many that use it may not have any other choice...but start paying through the noise for now (monthly) myself included. Weather or not you think I am some sort of idiot that does not understand what I am buying or perhaps just making it up as I go, to me does not change anything in my perspective. I'll bet above where it says "Serial Number Revoked WTF", may catch the eye of many others in time. Others that have experienced what I have (obviously not you yet) will have an idea of what happened by allowing me to share my experiences. If you feel I am making it up that's only one person. Best of luck to everyone. I like the software and would like to continue to buy it but I already have enough monthly bills and I don't like buying thinking I am getting something in a box that I can use as long as I want then find out its not! just like Sarojini.Nagar's problem above???? You might try giving more people the benefit of the doubt unless there is a substantial reason not to. What's right and wrong is not a reason just a theory. Large companies make bad and wrong decisions every day weather or not you believe it.      

Hopefully in the end we shall see how this software was purchased and if Adobe helped but all of it will end up being turned off eventually and everyone will end up either paying ADOBE every month or buying illegal or software made by a different company!

FACT!

I had the same issue. Bought ADOBE pro 11 but all of a sudden it said my free trial is about to expire then it did. The company that sold it to me said that adobe pulled all their licenses so they could sell the ONLINE version themselves. Since then I have purchased a new license from a different company and I will prepare myself for when that expires even though I screen printed all the fine print and ready everything carefully I am certain that it will expire and I will be frustrated again without access to scanning my documents again.

I am sure I will find a third party company that does a good enough job so I can possible purchase other software at that time. eventually I promise not to own anything from ADOBE again. And I will convert my work software over as well!!

Being unfair is too much for me to tolerate. Then acting like they don't really know what your problem is when they know exactly what it is also very dishonest and waist customers time witch equates to money waist. 

Did you buy it directly from Adobe, or from some third-party reseller?

Hi Jeff Hager,

Could you elaborate the issue and let me know when exactly you facing this issue and the what is the exact error message you are getting ?

Also please let us know the OS version on your system.

Please contact the adobe customer care : Contact Customer Care ​.

Let us know if this helps.

Regards

Sarojini