Known Participant

Question

Third party acrobat plugin is not loading in Acrobat DC

Forum|Forum|8 years ago
February 15, 2017
5 replies
32885 views

Hello,

I developed a plugin for PDF manipulation functions by adding a new menu item under Edit menu.

It is working fine in Acrobat Pro XI but it is not loading in Acrobat pro DC.

I am using:

1. Acrobat Pro DC(2015-Classic)

2. Operating System - Windows 7

NOTE: According to my observation, first time when I installed Acrobat DC, my plugin was working fine. But when my trial version completed, I reinstalled it now and it is not working now.

For the case, If I did something wrong in the code, to check this, I placed a BasicPlugin from Acrobat Plugin SDK. It is also not working for Acrobat Pro DC.

But both are working fine for Acrobat Pro XI.

Please help!

Thanks.

Acrobat SDK and JavaScript

This topic has been closed for replies.

F

Fabian34135298ty9p

New Participant

Hello, did you find a solution to this? I tried everything mentionned in this discussion, including that the plugin build matches. Thanks!

B

Brandon31117459cfkf

Participating Frequently

Sadly no, I tried all suggested actions from Thom and others in this thread and I am still experiencing the issues. I have elevated this issue to adobe customer support in hopes of getting a definitive answer to what is going on here. I will update this again when I have an answer.

Thom Parker

Adobe Expert

I'd suggest you contact the "FileOpen" customer service, since it is their plug-in.

Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often

M

Maulik23221902udep

New Participant

Hi, Finally were you able to install/import the plugin. I am getting the same issue not sure what is the reason?

Does it required license as well?

T

Test Screen Name

Brainiac

If you have the same issue in 2022, check also whether Acrobat is 64 bit or 32 bit, and whether the plugin build matches. This was not an issue in 2017.

T

Test Screen Name

Brainiac

Your "currently in certified mode" is what I'd expect. It says YES if no plug-ins loaded. I've made my recommendations for the next steps in troubleshooting. By a third party plug-in I meant a fully compiled one, because the chances are the problem is in building or deployment rather than code; building another plug-in from code seems to confirm that.

T

Test Screen Name

Brainiac

Ok at this point I suggest testing the Acrobst installation. Get a commercial third party plugin (or free or demo) and see if it loads. If it loads you have a specific issue with your builds. At that point I would be using depends.exe.

N

navnathk23503600Author

Known Participant

As I said, I tried your BasicPlugin in the Acrobat plugin SDK itself.

It is working fine with XI but not with Acrobat Pro DC.

And If it is working fine with Acrobat XI, How can it be the code issue?.

And as per your product description plugin compatibility issue is only with Mac and not with Windows.

Acrobat DC removes Acrobat XI and plug-ins compatibility issue

Above link says:

"Note: This issue is specific to Mac OS only, and does not occur on Windows. On Windows, the existing third-party plug-ins can continue to be installed to the Adobe\Acrobat DC\Acrobat\plug_ins subfolder of the installation location for the subscription license and Adobe\Acrobat 2015\Acrobat\plug_ins for the Classic (Perpetual) license."

Thom Parker

Adobe Expert

Thom,

I appreciate the quick reply, but FileOpen not working in reader is exactly my problem. FileOpens latest release is tailored to x64 (see SS) bit applications so that bit is not the issue.

The option to review my installed and active third party plug-ins is not even available in the help menu of acrobat reader as I stated above. The option to handle third party applications does not appear in the help menu until I assign a paid license to a users account.

From your response I take it this is not the intended behavior for acrobat reader.

let me know if that's a more concise question or if you want more context.

I just looked at the FileOpen download page and they do have a 64bit that works for both Reader and Pro.

One thing that could be causing an issue is Protected mode. Go to the preferences dialog and turn it off (under enhanced security).

There might also be some other security issue. Do you have an it department that installs Reader for everyone? If so they might have done something. You could talk to them.

But other than that, if you have the appropiate plug-in and it's not working, then you need to talk to FileOpen.

Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often

N

navnathk23503600Author

Known Participant

For your more information, when I try to delete those plugin from the path C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\plug_ins keeping Acrobat open, then It says "The action can't be completed because the file is open in Adobe Acrobat DC"

This logically means that plugin is loaded somewhere.

BasicPlugin from Acrobat SDK also adds one menu to acrobat in Acrobat Pro XI. Both plugin does not show Anything in Acrobat Pro DC.

I don't understand what went wrong. Please help!

T

Test Screen Name

Brainiac

First thing to check: what are your preference settings for "verified plugins only" and "protected mode"?

N

navnathk23503600Author

Known Participant

Where can I check that?

I checked in Edit > Preferences > General, I don't see any such option there. Where can I get those options?

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