The form that you have linked to is an XFA form and indeed cannot be filled out using the Fill & Sign tool in Acrobat or Reader DC, but can be filled out in Acrobat or Reader "natively" (not using Fill & Sign, but just clicking on the fields).

Thanks,

Josh

D

denisp61055830

Participant

Dear Josh,

I didn't use any tools. I don't know anything about it. I just was trying to fill it out manually by clicking on the fields and typing. I twas freezing and crashing.

Cheers.

Bilal Ansari

Community Manager

HI JillWB‌,

What steps are you following? What is the error message (if any)?

Have you tried the Repair Installation?

J

JillWBAuthor

Participant

I did what I used to do: click on Tools, then "fill in and sign"

(translated from French, so the wording may differ a bit). Only absolutely

nothing happens, and the "Add text" icon never appears. The repair

installation didn't help.

Jill

[personal info removed by moderator -- please delete personal info when replying by email]

J

JillWBAuthor

Participant

Fill & Sign have two different layouts (see the image below). Are you getting any one of these or is it something else?

Could you send a snapshot of the screen for better understanding. Also, could you try the same steps to this PDF‌ and post the snapshot as well.

Well, this is slightly embarrassing! I had uninstalled it again from my PC, so when I saw your last post, I reinstalled (I downloaded the installation file from the exact same location as previously) and opened a document in order to compare the layout with your images. Only now it works! The layout is the same as in your first image, and I can now fill in both text and signatures. Thanks for forcing me to try again!

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