Acrobate Pro XI Stops Working Windows 8.1

Report · Jan 20, 2020

HELP I have a small business to run.

"ADOBE ACROBAT XI PRO with Windows 8

Started crash on 1/17/20

Get message

Adobe Acrobat has stopped working

A problem caused the program to stop working

Windows will close the program and notify you if a solution is available.

I have uninstalled Adobe Acrobat XI Pro from the Programs and Features in the Control Panel

I have downloaded and ran the Adobe Reader and Acrobat Cleaner Tool

I have removed the following folders from windows

C:\ProgramData\Adobe

C:\Program Files\Common Files Adobe

And reinstalled Adobe Acrobat XI Pro and it is still crashing.

I would greatly appreciate any help with this issue."

Report · Jan 20, 2020

Hey there,

Thanks for sharing the detailed information.

I see that even after reinstalling it still didn't work. I found on discussion where similar issue has been addressed and resolved.

Please refer to the troubleshooting steps suggested and perform the same.

Let us know if that doesn't help: https://community.adobe.com/t5/acrobat/acrobat-xi-keeps-crashing/td-p/10695580#M226306

Thanks,

Akanchha

Report · Jan 21, 2020

Try user Acrobat Cleaner Tool and re-install.

https://labs.adobe.com/downloads/acrobatcleaner.html

But Acrobat XI Support has ended at 2017.
Therefore, it is recommended to move to Acrobat DC subscription.

Moved from Acrobat Reader to Acrobat this post.

Report · Feb 12, 2020

I have tryed the cleaner, einstall, it does not fix the issue. Adobe wants me to buy 2017 $349 lifetime support. How long is lifetime? Why does Pro XI not have lifetime support? 2017 will have lifetime support until Adobe desides that it nolonger supports 2017. Then Adobe will say you need to buy ....... of $......... and it will have lifetime support. UNBEALVEABLE!

Report · Feb 12, 2020

There is no such thing as “lifetime support” for Acrobat Pro 2017. It is a perpetual license but that does not mean support beyond two releases out, typically no more than about five years at most from when the software was initially released. I am very sorry if anyone from Adobe misled you by using the words “lifetime support” or implied same. It simply is not true!

In terms of software support, I know of absolutely no software issued by any company that includes “lifetime support” whatever that even means. In recent times, the underlying operating systems and device drivers have changed so much that major changes and in some cases re-architecting of software products are necessary for a product to continue to work. You wouldn't expect your automobile manufacturer to have given you a free new engine for your 1950's car when laws in the 1980's eliminated leaded gasoline or for your television manufacturer to give you a free update to support the new digital television standards when the old analog standards were abandoned, would you. The same is true for software.

Although Adobe still does provide perpetual licenses (with time-limited support) on some of the software products, including Acrobat Pro, most Adobe products are moving to a subscription basis (monthly payments) where updates are provided on a regular basis to accommodate OS and other changes as they occur with ongoing support as long as your subscription in active.

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

Report · Feb 13, 2020

There is no product that is eternal supported in the around world, not just Acrobat.
Not a volunteer because do business everywhere.
Microsoft software products will be supported for a long time, but still for about only 10 years. Support for Windows 8.1 will end in 2023.

If you buy a house, the architect will never give you free support for a lifetime.

Report · Feb 13, 2020

I asked the question in several different ways and the Adobe person
insisted LIFETIME!

Adobe Systems Incorporated

Lifetime means we provide the lifetime support for Installation of Acrobat
Pro 2017

Report · Feb 13, 2020

I believe you when you say that the representative told you that. On behalf of Adobe, I am telling you that any such communication was absolutely wrong and doesn't represent the support policy Acrobat Pro 2017 much less for any Adobe product. If you have a support case number, we can follow up and have the agent you spoke to sent out for reeducation at the gulag! We are sorry for the agent's misrepresentation!

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

Report · Feb 13, 2020

Why does Adobe have people answering their customer emails that are
qualified?

What if I would have purchased 2017 and down the road had the issues I'm
having with Pro XI and I was promised Lifetime Service on 2017 I have an
email train asking how long is lifetime?

I stated in California Lifetime is only 7 years.

The person from Adobe INSISTED it is forever !

Report · Feb 14, 2020

Are you misunderstanding your usage rights and support?
Acrobat has a subscription, and the right to use is not perpetual.
Acrobat 2017 has perpetual use rights, but support is not perpetual. You seem to misunderstand that point.

Report · Feb 14, 2020

Misunderstanding? ( Why are you being derogatory towards me I'm the
consume looking for help and Adobe Support is miss representing their
product )

It is what Adobe Support put in an email to me several times in several
different ways. As I have stated!

This is how they answered: Perpetual

Adobe Systems Incorporated

Perpetual license means onetime payment and Acrobat Pro 2017 is yours for
lifetime

(Not Subscription Monthly/Yearly Payment)
------------------------------

Report · Feb 14, 2020

No reply?

I have had 2017 offered at two different prices from Adobe Support. Yes for
one computer and for two computers.

Please forward this up the chain of command

Report · Feb 14, 2020

Updating your Acrobat XI to version 11.0.23 should solve this issue.

(Help menu : Check updates)

Adobe Community

Acrobate Pro XI Stops Working Windows 8.1