When converting web pages and MS Office documents to PDFs by going to the print menu and choosing Adobe PDF results in a PDF being created but gives a "Error - Printing" message and leaves a document in the queue which prevents the computre from going to sleep. In a browser or MS Office app if I click on the Adobe menu and select convert document or web page to PDF the operation is normal. If I go to print and select Microsoft Print to PDF it creates a PDF without issue. The issue only occurs when selecting Adobe PDF from the print menu. I am looking for a fix or a work around. Thanks in advance.
We are sorry for the trouble. As described above you are getting "Error - Printing" message when creating PDF from the print menu.
What is the version of the Adobe Acrobat DC installed? To check the version of the application please use the help article - https://helpx.adobe.com/acrobat/kb/identify-product-version.html
A new version of the Adobe Acrobat / Reader DC is now available. version 19.21.20058make sure you have the new version go to Help > Check for Updates.
For more information about the new patch please use the link - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html
Also, try to reset the preferences to default as described in the article here (https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...)
Let us know how it goes
I have the latest version of Acrobat. I reset the preferences to default as described and installed the patch. The issue still exists.
We are sorry to hear that the issue still exists. We need some more details for a better understanding.
A new version of Adobe Acrobat /Reader is now available. version 19.21.20061. Please update the application to the new version. You may also, manually download the patch using the link here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html
Let us know how it goes
Acrobat is up to date. Acrobat installed, print document with “CTRL P” or “File – Print” and select printer Adobe PDF. Acrobat will create a PDF but there is an error message “Error printing on Adobe PDF. Could not print (document name).” Documents are left in the print queue that must be manually canceled.
If I create a PDF with the program plug-in the PDF is created without printer error.
We are sorry to hear that the issue still persists. Please make sure that the printer driver and firmware is up to date. Also, please try to remove and reinstall the printer driver an check.
You may also try the troubleshooting steps provided in the link here: https://www.adobe.com/support/techdocs/333236.html
Let us know how it goes.
There's a real simple fix for this. It's an issue with Acrobat or Windows identifying/assigning an incorrect port to the printer. I had the exact same problem and corrected it just a moment ago.
Go to Settings - Printers & scanners and click on Adobe PDF, then click Manage. Next, click Printer properties. This will open the Adobe PDF Properties window. Click the Ports tab and clear the box for port "COM1." Next, scroll down and select "Documents\*.pdf" (the description will show "Adobe PDF"). Click OK and try printing a file.
Thanks for sharing your observation around this issue. It will certainly help the other users experiencing a similar issue.
@ mjb Please try the suggestion provided and see if that works for you.
Keep us posted with your results.
That is the fix!
I am so happy it worked! Yay!
We are glad that the issue got fixed
Feel free to contact us for any further assistance required in the future.
That worked! This has been a perpetual thorn in my side, but I finally have the solution, thanks to you! One small detail though: I was not able to clear (uncheck) the COM1 port first, but checking the Documents\*.pdf first did the trick.
Thanks Andrew for the tip.
I just encountered this problem, and the port change fixed it. I hadn't created a pdf in a few weeks, but my default printer had been reset to another printer on my system. This had to have been caused by a Windows 10 patch.
My Adobe PDF printer port settings were reset as well. As you say, most likley a Windows or Adobe update and knowing what I know now it is easy to reset. What I have discovered if I want to create a PDF using "Ctrl P" "Microsoft Print To PDF" does a much better job than "Adobe PDF".
Adobe Acrobat DC pro, the latest version, running on a brand new machine with the latest version of Win 10 as of March 21, is total junk! Buggy as hell. Crashes during printing. OCR doesn't work. Constantly on chat with tech support who are completely incompetent and slow as molasses. I think the time for Adobe has come to an end! I will be looking for a competitor!
I've discovered that the further you go down the rabbit hole, the more isolated you become. Obviously, updating to a supported version of Adobe Acrobat during this decade isn't a choice, otherwise you would have done so. Acrobat 9 is a vulnerable pos, and it should be removed. Wishing you luck!
Remove all printers as well. Is it possible to print to an Adobe PDF printer? That's fantastic. Reinstall the printers one at a time, testing each one until you find the culprit. Then try every driver for that printer available until you find one that works.