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Adobe PDF Printer Error Windows 10

Community Beginner ,
Dec 18, 2019

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When converting web pages and MS Office documents to PDFs by going to the print menu and choosing Adobe PDF results in a PDF being created but gives a "Error - Printing" message and leaves a document in the queue which prevents the computre from going to sleep.  In a browser or MS Office app if I click on the Adobe menu and select convert document or web page to PDF the operation is normal.  If I go to print and select Microsoft Print to PDF it creates a PDF without issue.  The issue only occurs when selecting Adobe PDF from the print menu.  I am looking for a fix or a work around.  Thanks in advance.

There's a real simple fix for this. It's an issue with Acrobat or Windows identifying/assigning an incorrect port to the printer. I had the exact same problem and corrected it just a moment ago.

 

Go to Settings - Printers & scanners and click on Adobe PDF, then click Manage. Next, click Printer properties. This will open the Adobe PDF Properties window. Click the Ports tab and clear the box for port "COM1." Next, scroll down and select "Documents\*.pdf" (the description will show "Adobe PDF"). Click OK and try printing a file.

 

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Adobe PDF Printer Error Windows 10

Community Beginner ,
Dec 18, 2019

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When converting web pages and MS Office documents to PDFs by going to the print menu and choosing Adobe PDF results in a PDF being created but gives a "Error - Printing" message and leaves a document in the queue which prevents the computre from going to sleep.  In a browser or MS Office app if I click on the Adobe menu and select convert document or web page to PDF the operation is normal.  If I go to print and select Microsoft Print to PDF it creates a PDF without issue.  The issue only occurs when selecting Adobe PDF from the print menu.  I am looking for a fix or a work around.  Thanks in advance.

There's a real simple fix for this. It's an issue with Acrobat or Windows identifying/assigning an incorrect port to the printer. I had the exact same problem and corrected it just a moment ago.

 

Go to Settings - Printers & scanners and click on Adobe PDF, then click Manage. Next, click Printer properties. This will open the Adobe PDF Properties window. Click the Ports tab and clear the box for port "COM1." Next, scroll down and select "Documents\*.pdf" (the description will show "Adobe PDF"). Click OK and try printing a file.

 

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Dec 18, 2019 1
Adobe Employee ,
Dec 19, 2019

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Hi Mjb

 

We are sorry for the trouble. As described above you are getting "Error - Printing" message when creating PDF from the print menu.

 

What is the version of the Adobe Acrobat DC installed? To check the version of the application please use the help article  - https://helpx.adobe.com/acrobat/kb/identify-product-version.html

 

A new version of the Adobe Acrobat / Reader DC is now available. version 19.21.20058make sure you have the new version go to Help > Check for Updates.

 

For more information about the new patch please use the link  - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Also, try to reset the preferences to default as described in the article here (https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

Let us know how it goes

 

Regards

Amal

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Dec 19, 2019 0
Community Beginner ,
Dec 19, 2019

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I have the latest version of  Acrobat.  I reset the preferences to default as described and installed the patch.  The issue still exists. 

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Dec 19, 2019 0
Adobe Employee ,
Dec 23, 2019

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Hi there 

 

We are sorry to hear that the issue still exists. We need some more details for a better understanding.

 

  • Would you mind sharing the exact workflow or steps you are doing that leads you to this error? 
  • Do you have Adobe Acrobat DC or Adobe Reader installed? Also, please share the screenshot of the issue or error message you are experiencing.

 

A new version of Adobe Acrobat /Reader is now available. version 19.21.20061. Please update the application to the new version. You may also, manually download the patch using the link here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Let us know how it goes

 

Regards

Amal

 

 

 

 

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Dec 23, 2019 0
Community Beginner ,
Dec 24, 2019

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Acrobat is up to date. Acrobat Printer Error.jpgAcrobat installed, print document with “CTRL P” or “File – Print” and select printer Adobe PDF.  Acrobat will create a PDF but there is an error message “Error printing on Adobe PDF. Could not print (document name).” Documents are left in the print queue that must be manually canceled.

 

If I create a PDF with the program plug-in the PDF is created without printer error.

 

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Dec 24, 2019 0
Adobe Employee ,
Dec 24, 2019

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Hi there,

 

We are sorry to hear that the issue still persists. Please make sure that the printer driver and firmware is up to date. Also, please try to remove and reinstall the printer driver an check.

 

You may also try the troubleshooting steps provided in the link here: https://www.adobe.com/support/techdocs/333236.html

 

Let us know how it goes.

 

Regards

Amal

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Dec 24, 2019 0
Community Beginner ,
Dec 25, 2019

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Please reread my post. The problem is not with a printer it is how Acrobat handles print to pdf.

Sent from my iPad

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Dec 25, 2019 0
Adobe Employee ,
Dec 25, 2019

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Hi there 

 

We are sorry for the confusion. 

 

Please try the troubleshooting steps provided in the link here: https://www.adobe.com/support/techdocs/333236.html

 

Let us know how it goes.

 

Regards

Amal

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Dec 25, 2019 0
New Here ,
Jan 08, 2020

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There's a real simple fix for this. It's an issue with Acrobat or Windows identifying/assigning an incorrect port to the printer. I had the exact same problem and corrected it just a moment ago.

 

Go to Settings - Printers & scanners and click on Adobe PDF, then click Manage. Next, click Printer properties. This will open the Adobe PDF Properties window. Click the Ports tab and clear the box for port "COM1." Next, scroll down and select "Documents\*.pdf" (the description will show "Adobe PDF"). Click OK and try printing a file.

 

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Jan 08, 2020 1
Adobe Employee ,
Jan 09, 2020

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Hi Andrewh,

 

Thanks for sharing your observation around this issue. It will certainly help the other users experiencing a similar issue.  

 

@ mjb Please try the suggestion provided and see if that works for you.

 

Keep us posted with your results.

 

Regards

Amal

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Jan 09, 2020 1
Community Beginner ,
Jan 09, 2020

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Thanks andrewh,

That is the fix!

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Jan 09, 2020 1
New Here ,
Jan 09, 2020

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I am so happy it worked! Yay!

 

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Jan 09, 2020 0
Adobe Employee ,
Jan 10, 2020

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Hi there 

 

We are glad that the issue got fixed 

 

Feel free to contact us for any further assistance required in the future.

 

Regards

Amal

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Jan 10, 2020 0
msturner LATEST
New Here ,
Jul 10, 2020

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andrewh,

 

That worked!  This has been a perpetual thorn in my side, but I finally have the solution, thanks to you!  One small detail though:  I was not able to clear (uncheck) the COM1 port first, but checking the Documents\*.pdf first did the trick.

 

Thanks again!

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Jul 10, 2020 0
New Here ,
Jan 15, 2020

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I just encountered this problem, and the port change fixed it. I hadn't created a pdf in a few weeks, but my default printer had been reset to another printer on my system. This had to have been caused by a Windows 10 patch.

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Jan 15, 2020 0
Community Beginner ,
Jan 16, 2020

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My Adobe PDF printer port settings were reset as well.  As you say, most likley a Windows or Adobe update and knowing what I know now it is easy to reset.  What I have discovered if I want to create a PDF using "Ctrl P"  "Microsoft Print To PDF" does a much better job than "Adobe PDF".

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Jan 16, 2020 0