C136 Error when freshly installing Acrobat Pro DC

Community Beginner ,
Sep 04, 2017 Sep 04, 2017

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I subscribed to the monthly plan of Acrobat Pro DC and downloaded the installer and ran it in Administrator mode.

After proceeding to 75%, it waits for a long time and then gives me a C136 error with an option to retry or quit. I've attempted "retry" thrice, only to end up at the same place.

I also followed instructions in these forums and ran the Adobe CC cleanup tool as well as the uninstaller tool. It still does not get resolved.

Windows 10 Home

i7 4th Gen processor

8 GB RAM

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Install update and subscribe to Acrobat

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correct answers 1 Correct Answer

Adobe Community Professional , Sep 04, 2017 Sep 04, 2017
uninstall all reader and acrobat versionsclean your computer per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs restart your computerinstall the cc desktop app from here https://creative.adobe.com/products/creative-clouduse the app to install your acrobat subscription

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Adobe Community Professional ,
Sep 04, 2017 Sep 04, 2017

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uninstall all reader and acrobat versions

clean your computer per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart your computer

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud

use the app to install your acrobat subscription

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Community Beginner ,
Sep 04, 2017 Sep 04, 2017

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Thanks, I followed those steps, but still not much luck. Although the error did change

CC install completed successfully, and when I selected to install Acrobat from within CC, it failed.

Here's the log the Acrobat installer spat out, after aborting at about 55% or so:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

----------- Payload: Adobe Acrobat DC 17.9.20058.0 Adobe Acrobat\Setup.exe_17.009.20058 -----------

ERROR: DW071:

ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603

-------------------------------------------------------------------------------------

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Community Beginner ,
Sep 04, 2017 Sep 04, 2017

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FINALLY!! I followed another post in this forum and enabled the Print Spooler service, and BINGO! Acrobat Pro DC installed successfully at last!!

My god, I'd almost given up any hopes of ever getting this thing to run. Thanks a ton, kglad​ and karlespy23​ !

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Adobe Community Professional ,
Sep 04, 2017 Sep 04, 2017

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you're welcome.

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New Here ,
Nov 15, 2018 Nov 15, 2018

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Your symptoms are EXACLTY the same as mine.

Unfortunately your solution doesn't work for me.

I've tried ALL the "clear everything down" guides, including removing registry entries which Adobe's installers STILL leave behind. Nothing is working.

So far I've lost 12 working hours on this.

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Adobe Community Professional ,
Nov 15, 2018 Nov 15, 2018

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did you enable your print spooler?

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New Here ,
Jan 28, 2020 Jan 28, 2020

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FYI - I ran into this for the first time today.  Error C136 at 72.1% - tried 'retry' three times, would not move past 72.1%.  Per another user comment, I check my print spooler service - it was started.  I restarted it, then chose 'retry' again...installation completed.

 

Just wanted to share.

 

JMM

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New Here ,
Jun 08, 2020 Jun 08, 2020

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Hey its June 2020 and i ran into same error tried a lot of stuffs i could find online with no luck.

Until i saw this and reluctantly decide to try .

S0 the installer stopped with an error message  at about 68% . All i did was go to run and type services.msc

it showed my running services i noticed the printer spooler was not activated i set it to manual and then i started it with a right click .

Went back and clicked rety and surprising the installation went through.

Cant believe a simple fix like this would do the trick.

 

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New Here ,
Jul 16, 2020 Jul 16, 2020

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Hi I tred all of the above .. 

 

The Print Spooler was running  I restarted but the same error comes up 

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New Here ,
Aug 14, 2020 Aug 14, 2020

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I had been having this issue too. I've spent colletively over 6 hours trying to figure this out over the past couple of months.

Finally installed the Acrobat Pro trial at this link: Acrobat Pro Trial and then signed into my Adobe account after it installed and viola! I've got Acrobat Pro again.

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New Here ,
Nov 15, 2020 Nov 15, 2020

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Hello, its November 2020. I spent all day to solve out the problem even asking for customer service with remote control. But I couldn't find out how to deal with it.

So I am thinking of giving up... 

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New Here ,
Feb 02, 2021 Feb 02, 2021

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LATEST

Feb. 2021 - Same issues everyone else was having with installing and then erroring out with error 136; thank you to everyone; stopped print spooler - set to manual - started print spooler - clicked Retry it installed and is working.  Thank you everyone for the hours you've spent on this, I've been there before with other troubleshooting, it was nice to find a fix so quickly this time!  

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