Cursor turns to a black square in the menu areas, but not in the PDF area

Forum|Forum|5 years ago
July 18, 2020
2 replies
3925 views

This has just started today. I have restarted my computer a couple of times, but that does not help.

The cursor is fine when it is in the main PDF area, but if I open up the left panel and go there, or move the cursor up to tool bar area it turns into a black square, about a 1/2" x 1/2".
It is still responsive to clicks. I have learned that it is the upper left hand corner that is the point of the cursor.

Anyone else ever had this? And if so, what was the cure?

Thanks for any help.

General troubleshooting

This topic has been closed for replies.

Correct answer Codysage

Hi there,

The problem has disappeared as mysteriously as it had appeared. And to be honest, I did not even notice when everything went back to normal until just now when I received the email this morning asking how things were.

Thank you ls_rbls for your help. Very much appreciated. I wish that I could have responded more accurately about exactly what had happened.

C

CodysageAuthorCorrect answer

Inspiring

Hi there,

The problem has disappeared as mysteriously as it had appeared. And to be honest, I did not even notice when everything went back to normal until just now when I received the email this morning asking how things were.

Thank you ls_rbls for your help. Very much appreciated. I wish that I could have responded more accurately about exactly what had happened.

ls_rbls

Community Expert

You're welcome.

ls_rbls

Community Expert

Is this happening even if you've clicked on HELP --->> "Repair Installation"?

This procedure is different from uninstalling and re-installing the software.

C

CodysageAuthor

Inspiring

Thanks for the reply.

I did try the repair, but it did not seem to make any difference.

Perhaps I should uninstall and re-install?

--
*Len Chaston *
*Chaston Construction Corp.*
3101 West 8th Ave. Vancouver, BC V6K 2C4
(604) 290-8419

ls_rbls

Community Expert

Or, if uninstalling and re-installing doesn't work, here are a few more ideas:

resetting Acrobat's Preferences to defaults without re-installing: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082?page=1
Readjust lower or higher resolution of your screen monitor or video card driver
Test how disabling desktop themes or desktop special effects impact the behavior of Acrobat
Also test if increasing SWAP in the virtual memory improves performance
Manually emptying all temporary caches or folders of the operating system
See in "Edit" -->> "Preferences" -->."Page Display" -->> "Rendering" section, see if enabling or disabling "use Page Cache" and/or "Use 2D graphics Acceleration"

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