Participant

Answered

Error: "Adobe Acrobat DC has stopped working"

Forum|Forum|10 years ago
May 10, 2015
11 replies
35129 views

Recently I bought Adobe Acrobat DC and installed it onto my machine. However it is very weird: everytime I open the program, just in a few seconds a Windows System Message will show up "Adobe Acrobat DC has stopped working".

I tried uninstall and install all the PDF programs on my PC several times (including your Acrobat & Reader DC as well as other PDF viewers such as Foxit Reader), but the problem still exists.

I have also tried the "repair install" under both "Help" menu as well as in the control panel, but didn't work out as well.

Could I get an answer? Just don't want to waste my subscription fee every month.

My PC is running Windows 7 Service Pack 1. It is 64 bit.

This topic has been closed for replies.

Correct answer AadeshSingh

Hi Omegaman22,

Try this :-

1. Do you have the Preview Pane enabled in File Explorer? If so, can you disable it temporarily to see if the problem goes away? On Windows 8, in Explorer go to the View tab, and if the "Preview Pane" button is pressed, un-press it. On Windows 7, towards the top-right (towards the left of the help icon) there's a "Show the preview pane" button; un-press it.

2. Make sure the following directories exist on your machine. If not, please create them:

C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheAcro

C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheRdr

replace USERNAME with your user name.

Does doing 1 and/or 2 resolve this issue?

Regards,

Aadesh

AppTechEra

Participant

There is a solution for the compatibility issue of Adobe Acrobat DC in windows 10, through a changing compatibility mode in adobe acrobat.

If the previous method not resolve the issue, it maybe, related to security issue, and you can resolve it by disable enhanced security in app setting.

You can watch this video to see how to do that:

Resolved 100% (Adobe pdf reader crashing): Adobe Acrobat DC has Stopped Working Windows 8 & 10 - YouTube

telabioa24405871

Participant

Just to add to this in case it helps anyone else, i looked in the directory listed and the two folders were there already. The top one had three files in it. I deleted those three. The second had none for me. After deleting those three and starting Adobe again the crashing stopped. Maybe that will helps someone else.

Thanks for the post to get me to the fix.

T

trowbowtie

Participant

I have this problem on my new computer. The newest version of Acrobat has been installed. The problem showed up after I installed an Add-on called FusionPro. The popup message shows up twice once you close a document.

I have both folders, "ToolsSearchCacheAcro" and "ToolsSearchCacheRdr". Plus the preview pane is disabled.

Please help, its really annoying.

F

fiskander

Participant

same exact problem after installing FusionPro

Kelly McCathran

Inspiring

Try opening the End User Licence Agreement File in the Acrobat DC or Adobe Reader DC folder and clicking Accept. This should be the path for Reader:

Program Files (x86) > Adobe > Acrobat Reader DC > Reader > Eula.exe
Double click Eula.exe and hit accept.
Try Launching Acrobat again.

This thread may also be helpful for deployment packages and you may need to contact your IT department, they may have to fix this issue for you (if app was deployed using SCCM 2012 R2). Forward them this link:

Acrobat Pro DC (installed via CCP) requesting sign-in

ewetzel

Participant

How do I add a Directory?

Kelly McCathran

Inspiring

On your hard drive C: (usually) navigate to:

Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\

Then make a new folder and name it:

ToolsSearchCacheRdr

keno13345801

Participant

Disabled preview pane. Added missing folder. Problem solved. Thanks.

G

graphmaster

Participant

This happens to me all the time. I thought it was my installation, but my computer at work with a completely different user ID does the same thing, all the time. Both Windows 7. I feel the issue is Acrobat. I wish this could be fixed with an update.

O

Omegaman22

Known Participant

I also have the same issue ((Windows 7). In fact, although the message comes up, Acrobat is actually still working! Really annoying.

carlyoDDG380

Participant

Yes actually I have this exact issue too!

AadeshSingh

Correct answer

Community Manager

Hi Omegaman22,

Try this :-

1. Do you have the Preview Pane enabled in File Explorer? If so, can you disable it temporarily to see if the problem goes away? On Windows 8, in Explorer go to the View tab, and if the "Preview Pane" button is pressed, un-press it. On Windows 7, towards the top-right (towards the left of the help icon) there's a "Show the preview pane" button; un-press it.

2. Make sure the following directories exist on your machine. If not, please create them:

C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheAcro

C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheRdr

replace USERNAME with your user name.

Does doing 1 and/or 2 resolve this issue?

Regards,

Aadesh

carlyoDDG380

Participant

I also have the same issue. Windows 7. But mine doesnt always happen when the program is open (although that is pretty constant as well), i find that anytime i have windows explorer open it pops up, every 2 minutes. Very Very annoying. Please help!

S

Sara_Forsberg

Community Manager

[discussion moved to Acrobat Installation & Update Issues forum]