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Export pdf to jpg on Windows

New Here ,
May 24, 2020 May 24, 2020

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I cannot use the export to image function either to jpg or png. It looks like it does it, but the file is never there. I have tried saving it in a different folder, but that does not work either. I have Windows 8.1 and I am using Adobe Acrobat DC. All other functions work, except the export to image. I can do export to Word, for example. Please help!

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Edit and convert PDFs

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LEGEND ,
May 24, 2020 May 24, 2020

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I think I remember this issue years ago. What is your exact version of Acrobat (like 2016.123.54457)?

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New Here ,
May 24, 2020 May 24, 2020

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Adobe Acrobat DC 20.009.20065

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Community Expert ,
May 25, 2020 May 25, 2020

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Does this happen with all PDF files?

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Adobe Employee ,
May 28, 2020 May 28, 2020

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Hey,

 

Greetings! Sorry to hear that you are facing issues with the Export Tool.

 

It would be great if you could help us with a few queries that will help us in further investigating the issue:

  • Could you please state the workflow exactly in which you're facing the issue?
  • Could you please share the files for which you’re facing the issue so that we can try to reproduce the issue at our end?
  • Could you please confirm that this issue is happening with that specific file (.jpg or any other format) or with other files also?

 

Thanks

Adobe Acrobat DC Team

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New Here ,
May 29, 2020 May 29, 2020

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File →Export to→Image→JPEG

Then when the Save As PDF screen comes up, I hit save in the lower right corner, and nothing actually happens. The JPEG is never created. I have tried saving it in a different folder or under pictures. I have tried renaming it. This function used to work for me, but maybe I was using a different version of Acrobat at the time. I have tried to see if there are any updates available for my version of Acrobat DC, and I get a reply that there are none.

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Adobe Employee ,
May 31, 2020 May 31, 2020

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