We are running into a strange issue with Acrobat Standard XI when viewing PDF documents sent to us by a client.
Some of the text appears to be scrambled and unreadable, yet the document looks fine when opened in any Internet browser and even free version of Adobe Reader.
User is on Windows 10 PRO x64.
So far we have tried:
- Repairing Acrobat
- Updating Acrobat
- Fully reinstall Acrobat
- Disabling Document Protection
- Adjusting a couple of the options in the the Acrobat PDF printer options
Here is a snippet of the problem:
Did Adobe mess this one up BIG TIME!
What the HECK is up with this scrambled TEXT? I'm seeing the same problem. REboot is temp fix but comes back again.
Its 2019 and we are still seeing this problem. [Profanity removed by moderator.]
I just had a corruption issue come up that I have never seen. I completed our fillable document, saved it as a .pdf and then the document changed to the image that i have attached.
I'm using Acrobat DC and when I export my script, the parts with duel dialogue, meaning that two people speak at the same time are all jumbled, even after the update. This has happened to three of my scripts.
We are havign this issue as well.
When you see scrambled text, dots, odd characters, or white blocks that look like tofu, it means that the PDF doesn't have the original fonts embedded.
Acrobat tries to substitute with a font on your computer system, but when it can't find a valid substitute, it shows "scrambled" text for some or all of the text
3 solutions, take your pick of which one will work for your situation:
Here are the steps:
Hope this helps.
One more suggestion: take a quick class in how to make PDFs to prevent errors like this, and how to correct errors in PDFs. Don't swear at our software companies; we all have the responsibility of learning how to use the tools. Flying by the seat of your pants doens't work and just gives you a royal PITA (pain in the "anatomy").
Is there a patch to fix this issue instead of applying this workaround?
We cannot produce a “patch” to fix this problem because except for a few situations back in time (some mentioned in this thread), if you are seeing this problem, it is indicative of a PDF (typically created via non-Adobe software) that was improperly created. The two most common issues in our experience:
And by the way, the “fixup” provided doesn't always work. Again, the biggest problem is dicey PDF file creators.
Quote: "the biggest problem is dicey PDF file creators"
Do you mean the people or the software conversion/export utilities?
Not sure if this will help anyone, but I just experienced this problem with an end user. In our case it turned out she was saving the document via "Print to PDF" which in turn was converting the PDF into a PDF again which caused some issues with the fonts, and ended up looking garbled. I had the user save the PDF the traditional way, by using the popup toolbar in the browser and selecting the save icon, to save the document in its native PDF format instead of converting it via the print menu. Once the document was saved the traditional way the fonts looked correct and everything was readable.
Hope this helps someone!
This totally helped me in IT Support, the simple workaround method yay