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BajaRoy
Participant
April 13, 2022
해결됨

Chase Bank statements are password protected

  • April 13, 2022
  • 12 답변들
  • 93985 조회

I password protect all of my sensitive and financial PDF documents. The downloaded PDF Chase Bank statements are already password protected and can't be modified. To get around this, I print the docs using "Microsoft Print to PDF" option. The new generated doc allows me to a add my password. 

    최고의 답변: mppohl

    One could EXPORT to a JPEG, each Page individually..and deal with them from there!

    12 답변

    dadagrrr
    dadagrrr
    Known Participant
    June 25, 2025

    Definitely a PITA. Called Chase, they confirmed. I let them know how Bank of America allows us Redact function/edit function of those statements.

    Best solution so far: Open PDF in Chrome/Web Browser > Safe as PDF > Open PDF In Illustrator (w/o Edit Features) > Save As PDF (Smallest Size is what I used) > Open in Acrobat > Edit Doc/Redact/Etc.

    You'll still see that some content gets garbled and jarbled, but it's going to be enough [REDACTED].

    L
    Lydia26884503ik24
    Participant
    May 21, 2025

    Great solution. Thanks.

    B
    Bongani36678846xgxq
    Participant
    April 11, 2024

    Tnx

    M
    mppohl답변
    Participant
    February 12, 2024

    One could EXPORT to a JPEG, each Page individually..and deal with them from there!

      S
      SailorVenus314
      Participant
      March 28, 2025

      THANK YOU! You are a LIFESAVER.

      Y
      Yogendra32376418sme5
      Participant
      January 17, 2024

      This solution worked like a charm. I had to combine two Chase bank statements and Adobe kept asking me for the password. I worked around with your solution.

      Y
      yodersci32565567yy2t
      Participant
      September 27, 2023

      I downloaded a series of Chase bank statements and purchased PDF converter subscription. I then converted them (24 files) to Excel files on 08/22/2023 without issue. Today, 09/27/2023, I downloaded a new statement and got the error that the file was password protected. I then went back and tried to convert some of the files that I previously converted and got the same error message. Another post explained they contacted Chase and they were not password protecting these files. 

      I am surprised that Adobe would not have a fix for this or be working on a fix. Before purchasing the Adobe converter, I was copy / paste the statements into Excel and wrote a macro to align / format the columns; hence my own converter.

      try67
      Community Expert
      try67Community Expert
      Community Expert
      September 27, 2023

      Not going to get into all of this again (the files are very likely protected, despite what they told you; Adobe will not export data from a protected file), but the real solution to all of this is to ask your bank to provide the data in a spreadsheet, not a PDF file.

      L
      laxmirmr
      Participant
      May 15, 2023

      THANK YOU, BajaRoy!! Microsoft Print to PDF did the trick!! I appreciate you taking the time to make this post. 🙂

      H
      hermannr91950491
      Participant
      April 9, 2023

      On Mac OS X you can use preview to export the pdf-file to another pdf-file, which removes that password.

        J
        johnlich
        Participant
        February 3, 2024

        This works perfectly! Thanks!

        joes22581484
        joes22581484
        Participant
        February 21, 2023

        Had the same problem but solved it using "Microsoft Print to PDF" option. Even called Chase and asked how to unprotect and what the password was. Agent I spoke with said they don't password protect the statements, was probably an Adobe problem. LOL! Thanks for the tip.

        try67
        Community Expert
        try67Community Expert
        Community Expert
        February 21, 2023

        They are wrong. It's probably done way beyond their pay grade, and even if they knew what the password was, they wouldn't give it to you.

          D
          Denise Lynn
          Participant
          December 18, 2022

          I can save the chase bank statements. However, I am unable to combine statements into one document. It states it is password protected. However, I do not know the password. Even if I save them using the Microsoft Print to PDF, I am unable to merge. Any thoughts?

          T
          TL73
          Participant
          January 17, 2023

          Print it as a PDF and save it. The security is automatically removed and then you can combine them. Did this for my Chase CC statements.

            N
            N28326378jw9y
            Participant
            February 9, 2023

            The print and save work around does not work with these pdf's.  The only one that seems to work is the Microsoft Print to PDF.   The bigger problem I'm having is that it affected all my existing Chase pdf's.  None of my other pdf's have a problem, only Chase's.

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