Combine Files does not work for any format besides pdf

Question

When trying to combine files using Adobe Acrobat Pro I recieve an error message stating that there was an error encountered while combining files. This happens to any document that is not in PDF format and it happens if the file is located locally or on a network share. I have tried multiple solutions posted in other forums but nothing seems to work. I have uninstalled and reinstalled Creative cloud and Acrobat. Ran the repair installation option. Removed multiple registry keys possibly related to the issue. Rebooted multiple times during these tasks. Tried running the program as an administrator and in compatability view. Nothing seems to have fixed the issue. I will add screenshots of the version of adobe and OS.

Meenakshi_Negi · Answer

Hi Robert5FF9,

Thank you for reaching out, and sorry about the delay in response.

Try combining PDF on Acrobat online account (https://community.adobe.com/t5/adobe-acrobat-online-discussions/combine-files-does-not-work-for-any-format-besides-pdf/td-p/13567508) and check if works fine.

Please confirm the format files you are trying to combine to create a single PDF.

Would you mind sharing the screen recording of the workflow?

Just to test, try creating new Word files and then check if you can combine them to create PDF.

Let us know how it goes.

Thanks,

Meenakshi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded