Disable Document Cloud Outlook Add-in

[AniqueNaushad]

Hi,

Even after disabling all "Document Cloud" feature for Acrobat Pro DC via Adobe Customization Wizard DC, I'm still able to see this "Adobe Document Cloud For MS Outlook add-in" in Outlook.

Can you please tell is it disabled or not? or Is it expected to be there even after it is disabled?

If not, how can I disable this add-in via Customization Wizard?

[Peter25227529uepn]

Click File on the Outlook menu.
Click Options on the File menu.
Click Add-ins.
Select COM Add-ins from the Manage drop-down.
Click Go.
Deselect Adobe Document Cloud for Microsoft Outlook - Acrobat.
Click OK.

Hope This Works,

Peter

[Matahari25728778g3dk]

perfect..finally

[Richard224850148qao]

This really helped.  Thank you!

[Arnaud-Del]

Thank you so very much.

[Aaron313423994ftg]

Unfortunately it just keeps coming back.  It stays gone several days and then returns.  Is there any way to permanently remove this plugin/add-in?  I have 2 people who are having the same issue.  I've removed the add-in for both and it works, but not forever.

[Bevi Chagnon - PubCom.com]

Unfortunately, every time your software is updated by Adobe, it is wiping out your preferences to turn off Adobe services.

And you're back to square one with the default settings to send your data to Adobe. Microsoft does the same in its apps, sending your data to their cloud service, OneDrive.

I believe this violates US antitrust and fairness practices.

To me, it's a form of fraud; we users are losing control over our content and Microsoft, Adobe, and other software manufacturers could be profitting from our data — information that we thought was ours and maybe even copyrighted.

If you're a US citizen, you might consider submitting a report to the FTC at https://www.ftc.gov

[Nigel Smart]

I have the same issue. Software companies should not force features on people.

I'm going to uninstall all Adobe products and go to a competitor. 

[Bevi Chagnon - PubCom.com]

I have the same issue. Software companies should not force features on people.

I'm going to uninstall all Adobe products and go to a competitor. 

By @Nigel Smart

Better find other options for Microsoft and Apple, too.

All of them have the same tactics.

[Nigel Smart]

I don't mind Microsoft storing attachements in their cloud as we use their cloud services. What is unnerving is that I don't know where these attachements go in the Adobe cloud, or what controls are in place to protect them. 

[Bevi Chagnon - PubCom.com]

@Nigel Smart You can find the files stored in Adobe's Creative Cloud by launching the Creative Cloud manager app from your desktop or toolbar (look for the rainbow-colored infinity symbol). Once there, look for the Files menu and voila.

[MeenakshiNegi]

Hi Aaron313423994ftg,

Thank you for reaching out.

As mentioned above, the option is enabled automatically. Could you please confirm if you noticed this behavior after any changes that might have been done then? 

Please share the application version details. We will check with the team and update you when we have more information about this.

Thanks,

Meenakshi

[smofishlaw]

I am having the same issue with my Microsoft 365 version of Outlook.  Adobe Cloud Services slows, and at times completely prevents Outlook from opening.  It also prevents adding atatchments to emails.  I have opened Outlook as administrator and removed the Adobe Add Ins, not just disabled them.  A few days later, the Add Ins return and again slow Outlook.  Is it Microsoft or Adobe?  Microsoft has instructions for Administrators to install Adobe Add Ins to their clients-I am wondering if Microsoft is doing this to its own Microsoft 365 clients.  It is really slowing down Outlook and very friustrating! 

[Nigel Smart]

Thanks for replying. The plug-in becomes re-enabled even though I disable it using the instruction. An Adobe script runs in Outlook to re-enable the add-in. I just can't get rid of it. I've uninstalled Creative Cloud, but will try removing Acrobat to see if that works.

[Bevi Chagnon - PubCom.com]

@Nigel Smart, the plug-in is installed as part of Acrobat so uninstalling Creative Cloud probably won't do much to stop it.

[tr0n123]

In testing, the Add-in continues to populate after disabling within 24 hours. Instead of disabling the add-in, we are now removing the add-in (have to run Outlook as admin) in our environment. Will report back in a couple days to see if this comes back.

[smofishlaw]

The add-in continues to reinstall itself, even after deletion by an administrator.  The Add-in opens everytime you add an attchment to an emil, and actually prevents Outlook from starting if you are off-line, as it needs to access your online Adobe account before you can use Outlook.. 

[Mohin31834746wwe4]

Helpful, thank you

[Mohin31834746wwe4]

Faced the same issue, and really acknowledge the help

[Lucas30067918c839]

I found a workaround to disable this crap definitely.

1. Close Outlook

2. Go to C:\Program Files\Adobe\Acrobat DC\PDFMaker\Mail

3. Rename the "Outlook" folder, in my case: Outlook_DISABLE (put whatever you want)

4. Be happy.

When you do this, the add-in can't load on Outlook and it is shown with an error on the Add-ins management screen on Outlook.

Worked for me.

[Gerard31613283y3iz]

I deleted the .dll file for this add-in. Will this still work or do I have to change the whole folder? I’m worried that some of the add-ins I need might stop working.

[Lucas30067918c839]

Well, based on the logic, I believe the result will be the same. You just did it in a more specific way.
I don't use any Adobe add-ins, so I simply renamed the entire folder. However, keep an eye on the add-ins menu in Outlook to see if Document Cloud shows up again. If it does, you will need to choose between using all Adobe add-ins or not using any Adobe add-ins at all.

[Marco35728271ztlz]

You are a hero. I have been trying to disable this stupid *** for months. Thank you! @AnandSri (I'm tagging you because you are an Adobe employee and you can influence this) Adobe fix this, not everyone will find this answer. If the plugin is disabled, it should not re-enable itself a few days later

[Marco35728271ztlz]

Made also a post on reddit: https://www.reddit.com/r/Adobe/comments/1b1hfav/disable_office_com_addins_forever/

[MeenakshiNegi]

Hi Marco35728271ztlz,

Thank you for reaching out and sharing your suggestion.

You may also share your suggestion directly with the product team via the following page: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac. 

Thanks,

Meenakshi