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V
vaset67270315
Participant
June 20, 2018
Question

DNS is blocking adobe, what do I need to whitelist to allow me to convert PDF's?

  • June 20, 2018
  • 3 replies
  • 3908 views

Since I'm apparently not allowed to contact Adobe directly in any manner unless I buy a few hundred dollars worth of product...

I have a user trying to convert PDF's in Acrobat. We get an error that states there is no internet connection. We clearly have one. I bypassed the DNS for kicks and I didn't get that error, but I can't allow users to run around the DNS server because that's a ridiculous way to fix this issue.

We get a different error when having her sign into cloud.adobe.com/exportpdf. I'm guessing it still revolves around a resource being blocked by DNS.

If someone has some tips to get this working, that would be great. If someone can at least turn me to a place where I can contact Adobe directly, that would be also be appreciated.

This topic has been closed for replies.

3 replies

T
Test Screen Name
Legend
May 19, 2020

I think Adobe have published the list of endpoints now... https://helpx.adobe.com/uk/enterprise/kb/network-endpoints.html

V
vaset67270315Author
Participant
June 27, 2018

This forum -> Adobe Export pdf says no internet connection states that there is clearly certain ports and addresses that need to be whitelisted for the export function to work. AnandSri​, can I please get that list. Preferably send to this account inbox rather than the Email associated with the account.

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
June 27, 2018

Hello Vaset,

Sorry for the trouble you had, I have shared the details of Adobe Ports and URLs via private message, please check your email inbox.

Thanks,

Anand Sri.

E
ernest-jp
Participant
January 3, 2020

Hi,

 

Can I get the details too? Thanks!

 

Ernest

T
Test Screen Name
Legend
June 20, 2018

I would start by allowing *.adobe.com in your local DNS resolution. I doubt there are really any tips: people who write software tend to just assume that DNS works.

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