How long can I receive the refund?

Hi, everybody:

Since the beginning of january, I have cacelled the abonnement of

AdobeExport because it cannot transforme the french into the traditional chinese

correctly. The personnel responsed my email that they were going to refund me within

ten days, but until now J haven't received any. I wrote to them, but they donn't reply anymore.

Can anyone tell me how can I do?  Thanks

    Mireille YANG