Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

I cannot convert to excel. It takes me to the subscription page to sign up for the service.

New Here ,
Aug 13, 2018 Aug 13, 2018

Each time I try to convert a document I am redirected to sign up for the service.

670
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Aug 14, 2018 Aug 14, 2018

Hi Kennetht,

Your account shows an active subscription of Export PDF. As shared that you have been redirected to the purchase page so there are couple of possibilities that you need to check-

1- Please ensure that you are using the correct application Adobe Reader DC not Adobe Acrobat DC. There is a possibility that you have used the trial for Acrobat and that isn't working with the current subscription.

2- If you have Acrobat DC installed, please uninstall it using cleaner tool- http://labs.adobe.com/downloads/acrobatcleaner.html

...
Translate
Adobe Employee ,
Aug 14, 2018 Aug 14, 2018

Hi Kennetht,

Your account shows an active subscription of Export PDF. As shared that you have been redirected to the purchase page so there are couple of possibilities that you need to check-

1- Please ensure that you are using the correct application Adobe Reader DC not Adobe Acrobat DC. There is a possibility that you have used the trial for Acrobat and that isn't working with the current subscription.

2- If you have Acrobat DC installed, please uninstall it using cleaner tool- http://labs.adobe.com/downloads/acrobatcleaner.html and install Adobe Reader- Adobe Acrobat Reader DC Install for all versions

3- Check online through https://cloud.acrobat.com/  Sign Out and Sign In once.

You may also see- Using Adobe Export PDF

Let us know if it still doesn't work.

Regards,

Akanchha

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 28, 2021 Sep 28, 2021
LATEST

still not working.....

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines