I have bought a pdf converter, but when I tried converting pdf to word the file does not look the same.

Hello Lana,

It seems that the issue is with the PDF file. Please export any other PDF file to Word document and see if you still face the issue.

Is it possible to share the PDF file with us in which you are facing the issue so that we can try to replicate the issue at our end? To share the file, please refer to How to share a file using Adobe Document Cloud

Regards,

Anand Sri.

Hello Lanas,

As per the description above, you are trying to convert a PDF file to Word, but the Word file does not look the same, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF on your current Adobe ID and password. Please try to convert the PDF to Word through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password and see if this brings any difference.

Have you tried exporting any other PDF file into Word? Is it happening with all the PDF file or with one specific PDF file?

You may also refer to Text is garbled in converted file | ExportPDF

Let us know how it goes.

Regards,

Anand Sri.