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J
jlwright911
Participant
May 12, 2014
질문

i have renewed my subscription to ExportPDF but it still says I need to buy again when I try to use it??

  • May 12, 2014
  • 1 답변
  • 416 조회

I have renewed my subscription to ExportPDF but it still says I need to buy again when I try to use it??

It says it is a live sub on my main account, but doesn't recognise it when I link to the app.

    이 주제는 답변이 닫혔습니다.

    1 답변

    S
    Sara_Forsberg
    Inspiring
    May 12, 2014

    Hi jlwright911,

    It sounds like you just need to sign in ExportPDF. From the ExportPDF website, click Sign in at the upper-right corner, and log in to the service with your Adobe ID credentials. Now, when you click ExportPDF, you'll be prompted to select PDF files to export, instead of being asked to subscribe.

    I hope that does the trick.


    Best,

    Sara

    J
    jlwright911작성자
    Participant
    May 13, 2014

    Thanks Sara, I did do that - but it would appear it just took about 15-20 mins to process the order. It is working OK now thanks.

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