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I have tried to convert a PDF to a Word document and all it does is take me to the pricing page. I have already bought the product.

New Here ,
Sep 07, 2018 Sep 07, 2018

I have bought and paid for the Adobe PDF Pack. I have tried to convert a pdf to a word document and all it does is take me back to the pricing page. Please could you resolve this for me.

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correct answers 1 Correct answer

Adobe Employee , Sep 12, 2018 Sep 12, 2018

Hi Ians, 

We have checked your account and found an active subscription of Adobe Export PDF.

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed descri

...
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Adobe Employee ,
Sep 12, 2018 Sep 12, 2018
LATEST

Hi Ians, 

We have checked your account and found an active subscription of Adobe Export PDF.

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't work.

Regards,

Akanchha

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