I have tried to convert a PDF to a Word document and all it does is take me to the pricing page. I have already bought the product.

[ians69367876]

I have bought and paid for the Adobe PDF Pack. I have tried to convert a pdf to a word document and all it does is take me back to the pricing page. Please could you resolve this for me.

[AkanchhaS · Accepted solution]

Hi Ians, 

We have checked your account and found an active subscription of Adobe Export PDF.

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't work.

Regards,

Akanchha