Participant

질문

I just purchased a subscription and didn't download it yet, because I realized I bought the wrong product. How can I exchange it?

Forum|Forum|11 years ago
November 11, 2014
1 답변
632 조회

I purchased an Acrobat subscription for Windows but wanted a subscription for Mac. How do I exchange it?

acrobat exchange

이 주제는 답변이 닫혔습니다.

Inspiring

Hi jodonna,

I see you purchased an Acrobat Pro subscription. Your subscription allows you to install on either Mac OS or Windows. Are you unable to download your software?

Best,

Sara

jodonna작성자

Participant

I can download it to a PC, but what I really wanted was Acrobat for Mac. I ended up purchasing an additional subscription for the Mac, but now want to cancel the PC subscription.

Inspiring

Hi jodonna,

I see. I, unfortunately, can't take care of the cancelation myself. Please Contact Customer Care; an agent should be able to take care of that quickly for you.

Best,

Sara