I wish to cancel my subscription to PDF Pack but it's impossible to log in.

Dear Readers,

I had the same problem where I wanted to cancel my subscription, yet I couldn't sign into my account because I was having difficulty with remembering the correct sign-in information.  I was given the message to contact chat support,  however the chat was closed???....  This is apparently the only way to ask for assistance -and yet it was closed, and no information was offered about the hours of the chat service, etc.  I was left thinking that I'd never be able to cancel my monthly subscription because there was no way to cancel my account.   Hmmm...... 

So finally, I looked down at the 'closed' chat box page and it suddenly 'came alive'.  A representative suddenly activated the chat and I was able to chat with this representative and get my subscription closed.  Thank you to the representative, who was very helpful and courteous.   Possibly the reps are being overworked and there are not enough reps to assist the large volume of customers needing assistance?

I recommend that people wait a while to see if the chat will open, because after a while, the chat finally opened up for me.

I also recommend that Adobe offers better service regarding contacting customer service.  It is ridiculous to run a business with this limited level of customer service. 

*Also, an update for my adobe program came through the same day I had all the trouble trying to cancel my monthly subscription....  Smells suspicious to me.

Hi Roguish,

Sorry for the delay and rough experience you been through.

I am glad your issue has been resolved.

Feel free to respond if you have further questions in future.

-Tariq Dar.