Sticky notes and highlights not recognised

[VeryFrustratedUser1920]

Acrobat doesn't recognise the sticky notes and highlights on my document. I can't remove or change the colour of the highlights, nor do my sticky notes appear in the comment section. I cannot open, edit or delete them. How do I restore my sticky notes at least? 

[Harsh Vardhan Pareek]

Hi @VeryFrustratedUser1920 

Hope you are doing well.

As per the issue description on the unexpected behaviour of sticky notes and highlights.

Kindly try these troubleshooting steps:

1. Check if the app is up to date.

2. Try repair installation from the help option from the menu bar. (For windows only)

3. Try resetting preferences. Refer this help article for the same: https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

Let us know if that helps.

Thanks,

Harsh