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mitchellr72358093
mitchellr72358093
Participant
January 9, 2019
Answered

400 Bad Request

  • January 9, 2019
  • 1 reply
  • 12532 views

I keep getting a 400 Bad Request right after I sign into Adobe Sign, it never goes to my dashboard or anywhere else.

Error Code: 190109084314221.app-a6, what is going on?

(https://ims-na1.adobelogin.com/ims/adobeid/EchoSign2/AdobeID/code?redirect_uri=https%3A%2F%2Fgps.echosign.com%2Fpublic%2… )

    Correct answer Meenakshi Negi

    Hi Mitchellr,

    This is generally a browser issue, not the application.

    Please try to clear the cache and cookies of the browser.

    Try to use an alternate browser and check if you still receive the error message.

    Let us know if the issue persists.

    Regards,

    Meenakshi

    1 reply

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Legend
    January 10, 2019

    Hi Mitchellr,

    This is generally a browser issue, not the application.

    Please try to clear the cache and cookies of the browser.

    Try to use an alternate browser and check if you still receive the error message.

    Let us know if the issue persists.

    Regards,

    Meenakshi

      T
      Tricia35959453u1qn
      Participant
      March 8, 2024

      any thought not in browser, I keep having this issue on the downloaded program (mac)

        Meenakshi Negi
        Meenakshi Negi
        Legend
        March 31, 2024

        Hi Tricia35959453u1qn,

         

        Thank you for reaching out, and sorry about the delay in response.

         

        Please let us know if the issue still occurs. If yes, do you get the error on any document you try to send for signature?

        Try sending document via the Acrobat online account and see if you get the same message. If not, share the Acrobat and OS version details with us. You may also try repairing the application installation or reinstalling the application. 

         

        Let us know how it goes.

         

        Thanks,

        Meenakshi

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