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Acrobat Sign - Error Message

New Here ,
Oct 18, 2022 Oct 18, 2022

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Acrobat Sign

Unable to send documents for signing 

Error message you are not authorised to send documents for signatures 

 

Anyone able to assist 

Thanks 

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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[Moderator moved from Using the Community forums to Acrobat Sign.]

Are you on an Enterprise/Teams plan?  Has your IT dept Admin given you access to Acrobat Sign?

 

You might try these steps:

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 18, 2022 Oct 18, 2022

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Hi Nancy, 

Thanks for getting back. 
I have Adobe Acrobat Premium on IOS via the App subscription. 
And Acrobat Sign on IOS App. 
 
Would the Premium subscription cover both Apps. 
 
Thanks 

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Adobe Employee ,
Oct 25, 2022 Oct 25, 2022

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Hi John26664548ma1y,

 

Thank you for reaching out.

 

Acrobat premium is for mobile applications, and it does not have the Acrobat Sign plan included.

To know what is included in an Acrobat Premium subscription, please refer to the following help document: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#subscribe-to-services.

Hope the information helps.

 

Let us know if you have any questions.

 

Thanks,

Meenakshi

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