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BYTEBITS
Participant
October 18, 2022
Question

Adobe Acrobat Pro - Sign in error

  • October 18, 2022
  • 2 replies
  • 333 views

Hi all,

Hi all, 

I am not sure if anyone has encountered this issue before any advise would be much appreciated .

 

I enconter the below error message when i try to login to Adobe Pro for the first time with my Email address .   Thanks 

 

This topic has been closed for replies.

2 replies

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
October 24, 2022

Hi BYTEBITS,

 

Thank you for reaching out, and sorry about the trouble.

 

Try reinstalling the application once. Remove the Acrobat and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

Reboot the machine and reinstall the application from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Please let us know if the issue started recently. Did you make any changes to the application?

Share the Acrobat and OS versions on the machine.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

 

H
HappySmile2022
Participant
October 19, 2022

Hi, 

Do you have resolve this problem? I have the same until this morning but it's not the first time i use adobe sign! Thank you!

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