Adobe Acrobat Sign Duplication and Moving of Form Fields After Send

[Joe26372879nti9]

Not getting a lot from Adobe support and hoping to get some help here. I am using Salesforce to pull Adobe Acrobat Sign/Echosign library templates which include form fields for signatures and participant roles for multi-step signings which are triggered from Salesforce classes. 

In the last week, any fields added in the reusable library document shift up and duplicate in the form once it is sent for signature. No amount of compressing, printing to PDF, generating a PDF from scratch and clearing the PDFs prior to the template build help. Adobe support removed predictive form field automation on our account to stop the auto-entry of extra fields with no results. The form fields are not on the library templates, and appear to be clones, but are not always recognized by Adobe Acrobat Sign as filled out. Signers are then unable to complete the signing. See the screenshot on the odd behavior.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">