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Pradeep2019
Participant
November 12, 2019
Question

Adobe e-signature emails do not have the Link to view and approve

  • November 12, 2019
  • 1 reply
  • 2203 views

Since this morning (UK Time), all emails from Adobe to get documents approved do not have the Links for signatories to view and approve

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1 reply

S
Sparky 31
Participant
November 13, 2019

Hi There. Same issue here.

If i send a document to another member of our company (withthe same domain on the email address) we get no approval link. If i send it to outside of the comapny - the link is there.

Help Please!!!

P
Pradeep2019Author
Participant
November 13, 2019

Hi, I have raised this with Adobe support via my Account Manager. I suggest you do the same.

 

Also, I would like to share the workaround I found until it is resolved: if you send a reminder then the email has the link!

S
Sparky 31
Participant
November 13, 2019

Many thanks for the work-around. Works this end too.

OK for sending around internal teams - but not great for sending to customers - doesnt look great.

I'll let you know if i get an answer from Adobe Support.

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