Adobe eSign Stuck At 72% and wont proceed

[nunderia_1038]

Uanble to find a solution.  Latest version is updated and tried several attempts to uninstall and reinstall the application. I rely on this feature for about 75% of my job, I'm unable to proceed with any tasks at the moment.   Tried several documents with the same results.

Any assistance would be appreciated

[Tariq Ahmad]

Hi @nunderia_1038, 

Sorry for the troubled experience, and thank you for reaching out.

While we triage the issue, you may use Acrobat Web to finish your task in the meantime: https://adobe.ly/4jcqrhx.

Also, open this link to check for any service disruptions in your country or region: https://adobe.ly/4mqDiQ4.

Let us know if working with Acrobat Web helps.

~Tariq

[nunderia_1038]

Thank you for responding.  I'm not able to use the web version as well.

[Meenakshi Negi · Accepted solution]

Hi nunderia_1038 ,

Sorry about the trouble. 

We checked your account using the email address you used here on the community. We do not see any active subscriptions for that account. Please confirm if you are using an alternate email address. If yes, please share the email address in a private message so we can check. You may send a private message using the envelope icon at the top right corner of this community page. It will help us to check the status of the Acrobat Sign account. 
 

Please share the information about the Adobe service plan you are currently using. You may check the plan information on the Adobe account. Please use the steps suggested in the following help document to see the plans: https://adobe.ly/4k3SSzx..

Thanks,

Meenakshi