Adobe Esign templates not supported

[Nathan293579075gxi]

I am unable to use my templates created in adobe for esignatures. The templates are viewable and can be edited but when selecting the files I recieve a message, "PDFs created with unsupported templates can't be sent for e-signatures" even though the template was created in esign. 

[Meenakshi Negi]

Hi Nathan293579075gxi,

Thank you for reaching out.

As mentioned above, you get the error message when selecting the template created in Acrobat Sign.

Would you moind sahring the screenshot of the error message and the screen recording of the workflow?

Also, before uploading the document, how the file was created?

If you have the original file, would you mind sharing it with us so we cn replicate the behavior.

Thanks,

Meenakshi

[Grace30399241rlby]

hi, I have the same issue, please help

[Jordan30629974l0du]

I have the same issue so here is a screenshot of mine. Please help! When I open a template I have saved it will open. I am able to "Edit template" fine. When I click "Use template" in an attempt to send it for signatures, this comes up:

[Jordan30629974l0du]

I created the file by uploading a word doc to acrobat, converting it to a pdf, sending it out for e-signatures, and then selecting the option "turn into a template". I then had to edit the template and once I did, it would not allow me to request signatures and would show the above error.

[Christine30751686gy6y]

Please help. I am having the exact same problem

[Guest]

Also have the same issues, please help

[Raymon30844017dlym]

I am having The EXACT same issue!!! HELP US Please!

[Christiana309942302iwj]

Same here.  I uploaded a pdf to create the template, and can't use it because of the same error. The original pdf was created in Adobe.

[mariahweyne]

Check the settings when you created the template. Reusable needs to be marked.

You can change the settings of you template by going to https://acrobat.adobe.com/link/documents/agreements/#agreement_type=template.  Click on the template you need to edit and click edit on the right hand side menu.

[Christopher31020483casp]

My template is marked reusable but i still get the error message of "PDFs created with unsupported templates can't be sent for e-signatures"

[mariahweyne]

Weird.  Maybe you can create a cse through your admin console.

[BLF-NPPC]

I will add to the users experiencing this issue. I have tried creating a template with the original Word document and a PDF created by using the "Convert Word to PDF" tool in Acrobat Pro. Both have yielded the same error saying "PDFs created with unsupported templates can't be sent for e-signatures." I'm going to try converting the document to a PDF on my local machine and upload that to use as the template base, but my confidence is low. 

Would this be an issue with the template stating that it is only available for me (the account owner) to use? If so, how do users convert templates for "everyone" to use; if that is the necessary step to allow for non-Adobe users to view/sign the document, I will enable that. Thank you. 

[mariahweyne]

It is not a necessary step in order for the users to sign.  It just so you can share the template with others.

[colewest]

Having the same issue. Can we get a response to this? This is the only reason I have an acrobat subscription and it's not working. It is comforting to know I'm not the only one.

[Chris31130796uybe]

Same issue here. Designed a client proof sheet in Illustrator, saved a copy as a standard PDF, opened PDF in Acrobat, created the data entry fields for pre-filling by our art department, and a signature block for client to e-sign, saved as reusable template. Everything seemingly fine at this point. But when attempting to actually use the template to send for e-sig, the file begins loading, then kicks the error everyone else here is referencing. 

[Debora31058556hjxn]

SAME AND NO ONE CAN SEEM TO HELP FIGURE THIS OUT I'VE TRIED CONNECTING WITH ADOBE FOR THE PAST WEEK ON THIS PLEASE HELP

[Christopher31020483casp]

I found my issue.  for some reason I cant use the "prefill" designation with a template.  Not sure why its not working.  Once I got rid of the prefill stuff it started working.  It just sucks that I cant use prefill because its would make my work flow easier.

[RESIDEX Imobiliare]

Hi Cristopher... what do you mean by prefills ?? i started having the same issue after 1 year of perfect functionality ...

[Meenakshi Negi]

Hi RESIDEX Imobiliare,

Thank you for reaching out.

Please let us know more about the issue you are experiencing with your service. Share the screenshot or screen recording of the issue to better understand. 

Let us know if you use the desktop application to send the document for signature or the Acrobat online account. 

Thanks,

Meenakshi

[Julie McGill31183971czlr]

I am having the same issue.  

[Julie McGill31183971czlr]

I think some of the issues I am having is making the using Prepare a Form before sending off for signatures or something. I dont know but this is killing me.  PLEASE FIX THIS!!

[Jessica31304253sy4g]

Hi has anyone had any progress with this, I am having the same problem? 

[Debora31058556hjxn]

Not a single thing. Not even from adobe 

[Jessica31304253sy4g]

I spoke to adobe last night and they said it happens if the template is created from a word document. They gave me a suggestion to try this morning which I have just done and I now have a different error message. I have just spoken to the help desk again and they are escalating to a supervisor. I will let you now how I go once I get a response. 🙂