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Adobe Sign certificate disabled

New Here ,
Jun 24, 2024 Jun 24, 2024

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Hello,

can someone help me with this?

Adrian38220927x48g_2-1719220291508.png

For Information I am using the Testversion of Adobe Sign

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Self sign

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Adobe Employee ,
Jul 01, 2024 Jul 01, 2024

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Hi Adrian38220927x48g,

 

Thank you for reaching out.

 

Please ensure you use the service from one of the providers mentioned in the following help document: https://adobe.ly/4cqzV6g

Use the steps suggested to add the digital signature on the following help document: https://adobe.ly/4eJTCYk

 

Let us know if you are still receiving the error message.

 

Thanks,

Meenakshi

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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New Here ,
Jul 02, 2024 Jul 02, 2024

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Hey Thank you  for the suggsest.

Unfortunatly it still says DISABLED

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Adobe Employee ,
Jul 04, 2024 Jul 04, 2024

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Hi Adrian,

 

Could you please confirm if the certificate has been issued by one of the mentioned providers? Also, did you check if the sender has enabled the provider on their end? 

 

Thanks,

Meenakshi

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