Adobe Sign certificate disabled

[Adrian38220927x48g]

Hello,

can someone help me with this?

For Information I am using the Testversion of Adobe Sign

[Meenakshi Negi]

Hi Adrian38220927x48g,

Thank you for reaching out.

Please ensure you use the service from one of the providers mentioned in the following help document: https://adobe.ly/4cqzV6g. 

Use the steps suggested to add the digital signature on the following help document: https://adobe.ly/4eJTCYk. 

Let us know if you are still receiving the error message.

Thanks,

Meenakshi

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

[Adrian38220927x48g]

Hey Thank you  for the suggsest.

Unfortunatly it still says DISABLED

[Meenakshi Negi]

Hi Adrian,

Could you please confirm if the certificate has been issued by one of the mentioned providers? Also, did you check if the sender has enabled the provider on their end? 

Thanks,

Meenakshi