Adobe Sign Emails Bouncing Back

[shawnk7471612]

I use Adobe Sign for certain legal documents for our customers. Today, I sent a customer a document to e-sign and got the notice that the email bounced back and was undeliverable. I thought maybe it's because the customer was using a school email so I had her give me her personal email. The same thing happened. I'm not sure what to tell her to have her or I remedy the issue. I can't even access the Adobe Sign support because, as a previous poster mentioned, the Adobe Sign support page is broken.

The FAQ that I saw for emails bouncing seemed to be dealing with if you are the recipient and the emails are bouncing. But is there anything the sender can do? Is this purely a recipient problem? Any help or input would be greatly appreciated, thanks.

[MarjanA · Accepted solution]

Hi ShawnK,

I'm sorry to hear that you've had a technical issue when trying to access the Adobe Sign live chat support team. I've sent you a private message with the Adobe Sign Support details.

The Adobe Sign Support team can generally track an email, and will be able to give you the reason why the email bounced. It's hard to speculate as to what the exact reason could be but generally, an email bounces within Adobe Sign if the email address itself is incorrect. If you've managed to contact the student via either email addresses this would of course not be correct and there is likely another reason.

If the email address is incorrect, or contains a typo- you can simply amend the recipients email address so you don't have to re-create the document.

There's also alternative method of eSigning an agreement (Without receiving an email) which I've outlined in the following post:second signature

Hope this helps!

[Flamingo2393962218r0]

Hi, This started happening to me yesterday. I am the logge din user - i am copied into every mail - but that stopped working yesterday. 

I sent for signature  6 documents -  the documents are now signed but i never received any notification - nor do i have the completed email, the documents are very time critical so to have this problem now is just awful. In the activity its says the mail is "bouncing" - adode is on my safe senders list - ive had litterally hundreds (maybe thousands of emails from adobe) so it was working before your annoucemnt regarding acrobat update ? - how can I get some assisatance in solving this problem?, Kind regards. 

[Flamingo2393962218r0]

Please note this is very time critical - we need to have a resolve by cop today, thank you

[Flamingo2393962218r0]

to update - all emails - inc those who need to sign are not being sent - adobe no longer works for us...

[Katie24301538u96k]

Any updates on this? Our team is having the same issue.