Adobe Sign is linked to wrong email, how do I change it?

Report · Jul 18, 2021

When I send out a pdf with Adobe Sign to myself and the client, it says a copy has been sent to me at an email address that is a former employment email and no longer exists. When I go to my inbox to sign the pdf, the Adobe Sign email also says this document is from myself and shows the wrong email address. When I go to Adobe Sign, the account holder and adobe CC is using the correct email but the Adobe Sign system is somehow tied to my former work email. How do i fix this??

Report · Jul 19, 2021

Hi Ann,

Thank you for reaching out.

We have checked your Adobe account using the email address used to sign in to the community. You are subscribed to Creative Cloud All Apps.

The issue that you experiencing occurs generally when you use an email address that was already registered for Adobe Sign. So, the Adobe account was updated with the new email address, but the email address for the Adobe Sign account was not updated.

In this case, you will need to get your current email address free from the old Adobe Sign account so it can be updated. Please get in touch with the support team as they have access to the backend settings and may help you with the necessary steps. You may get in touch with the support team via this link: https://helpx.adobe.com/contact.html or contact via phone using the number provided for your region on the following page: https://helpx.adobe.com/contact/phone.html.

NOTE: Please create a backup of all the Adobe Sign agreements before you update the account.

Let us know if you have any questions or need any help.

Thanks,

Meenakshi

Report · Nov 14, 2024

I am having the same issues. I sent outt a PDF for signature and when I received notifications in my email informing me they were signed, it states that the form is between another business and the individual that signed. It should state that it is from myself and tthe individual that signed. In the past, I had used the other business account when I worked with them. How do I change that? I am logged into adobe with my account.

Report · Feb 18, 2025

Hi Pat_Buny0499,

Thank you for reaching out.

Please ensure that you have updated the information on both the Adobe account and the Acrobat Sign account. You may use the steps as suggested in the following document:

Adobe account: https://adobe.ly/417gNpk.

Acrobat Sign account: https://adobe.ly/4hFXFFX.

Thanks,

Meenakshi