Adobe Sign is linked to wrong email, how do I change it?

[annc65467043]

When I send out a pdf with Adobe Sign to myself and the client, it says a copy has been sent to me at an email address that is a former employment email and no longer exists. When I go to my inbox to sign the pdf, the Adobe Sign email also says this document is from myself and shows the wrong email address. When I go to Adobe Sign, the account holder and adobe CC is using the correct email but the Adobe Sign system is somehow tied to my former work email. How do i fix this?? 

[Meenakshi Negi]

Hi Ann,

Thank you for reaching out.

We have checked your Adobe account using the email address used to sign in to the community. You are subscribed to Creative Cloud All Apps.

The issue that you experiencing occurs generally when you use an email address that was already registered for Adobe Sign. So, the Adobe account was updated with the new email address, but the email address for the Adobe Sign account was not updated. 

In this case, you will need to get your current email address free from the old Adobe Sign account so it can be updated. Please get in touch with the support team as they have access to the backend settings and may help you with the necessary steps. You may get in touch with the support team via this link: https://helpx.adobe.com/contact.html or contact via phone using the number provided for your region on the following page: https://helpx.adobe.com/contact/phone.html. 

NOTE: Please create a backup of all the Adobe Sign agreements before you update the account. 

Let us know if you have any questions or need any help.

Thanks,

Meenakshi