• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Adobe Sign maximun file size 8 Mb

Community Beginner ,
Feb 01, 2024 Feb 01, 2024

Copy link to clipboard

Copied

This week I noticed that the maximum file size for Adobe Sign documents is 8 Mb instead of 10 Mb.

Is this a new policy? On the Acrobat website, the file size is 10 Mb (Last updated Jan 22, 2024).

TOPICS
Send documents , User interface issues

Views

2.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 01, 2024 Feb 01, 2024

Copy link to clipboard

Copied

Hi Rene35188300e15y,

 

Thank you for reaching out.

 

Could you please share more information on how you noticed this change in file size? Did you try sending any file with a larger size than 8 Mb?

It would be helpful if you could share more details with us.

 

Thanks,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 01, 2024 Feb 01, 2024

Copy link to clipboard

Copied

Hi Meenakshi,

 

Every week I send some documents for signature. Some of them I have to optimize so that their size is less than 10 Mb. And this week when I try to sign documents with a size between 8 and 9 mb I get the message in Acrobat to reduce the file size (See attached file Adobe File size error.jpg).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 22, 2024 Feb 22, 2024

Copy link to clipboard

Copied

I'm also getting the 8MB error message. Is there any update on this issue?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 25, 2024 Feb 25, 2024

Copy link to clipboard

Copied

I had this confirmed by a customer rep the other day. Really frustrating.

I have a document that is 7.4MB and I can't send it for a signature....

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guide ,
Feb 26, 2024 Feb 26, 2024

Copy link to clipboard

Copied

You can reduce the file in Acrobat.  Save as...

mariahweyne_0-1708979509865.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 11, 2024 Mar 11, 2024

Copy link to clipboard

Copied

Yes, but this happens after reducing the file size. For example, original file 18 Mb, reduce file size 8.75 mb. When trying to sing message to reduce the file size appers.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 20, 2024 Mar 20, 2024

Copy link to clipboard

Copied

Hi Rene35188300e15y,

 

Sorry about the delay in response.

 

Could you please share the screen recording of the complete workflow? We will share it with the team for further investigation.

 

Thanks,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 16, 2024 May 16, 2024

Copy link to clipboard

Copied

I tried to send a file and it gave me a 9MB limit. I'm super unhappy. I need 10.  That MB really makes a huge difference in quality of what I can scan and email for signature. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 16, 2024 May 16, 2024

Copy link to clipboard

Copied

LATEST

Maybe it's time to cancel with adobesign if this can't be fixed..... 10 MB isn't that big. Please.... 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines