Adobe Sign maximun file size 8 Mb

[Rene35188300e15y]

This week I noticed that the maximum file size for Adobe Sign documents is 8 Mb instead of 10 Mb.

Is this a new policy? On the Acrobat website, the file size is 10 Mb (Last updated Jan 22, 2024).

[Meenakshi Negi]

Hi Rene35188300e15y,

Thank you for reaching out.

Could you please share more information on how you noticed this change in file size? Did you try sending any file with a larger size than 8 Mb?

It would be helpful if you could share more details with us.

Thanks,

Meenakshi

[Rene35188300e15y]

Hi Meenakshi,

Every week I send some documents for signature. Some of them I have to optimize so that their size is less than 10 Mb. And this week when I try to sign documents with a size between 8 and 9 mb I get the message in Acrobat to reduce the file size (See attached file Adobe File size error.jpg).

[Dennis35633700bjay]

I'm also getting the 8MB error message. Is there any update on this issue?

[FIONN33479195nhlo]

I had this confirmed by a customer rep the other day. Really frustrating.

I have a document that is 7.4MB and I can't send it for a signature....

[mariahweyne]

You can reduce the file in Acrobat.  Save as...

[Rene35188300e15y]

Yes, but this happens after reducing the file size. For example, original file 18 Mb, reduce file size 8.75 mb. When trying to sing message to reduce the file size appers.

[Meenakshi Negi]

Hi Rene35188300e15y,

Sorry about the delay in response.

Could you please share the screen recording of the complete workflow? We will share it with the team for further investigation.

Thanks,

Meenakshi

[Trusted Seattle Realtors]

I tried to send a file and it gave me a 9MB limit. I'm super unhappy. I need 10.  That MB really makes a huge difference in quality of what I can scan and email for signature. 

[Trusted Seattle Realtors]

Maybe it's time to cancel with adobesign if this can't be fixed..... 10 MB isn't that big. Please....