Adobe Sign Mobile App opens the browser dashboard

[cpmr17905788]

When I log into the mobile app it appears to load the browser dashboard not the mobil dashboard. Because of this I cannot host signings on my mobile device. How can I retrieve this feature?

[ Title renamed by the moderator]

[Meenakshi Negi]

Hi there,

As you have mentioned above, when you sign-in to the Adobe Sign mobile application it opens the browser dashboard.

Could you please share the video of the issue? Also, let us know the Adobe Sign application and OS version installed on your mobile device.

We will be waiting for your response.

Regards,

Meenakshi 

[cpmr17905788]

Adobe Sign 3.20.0

IOS 13.2.2

here is a link to a video

http://sendanywhe.re/83VLYDGW

[Meenakshi Negi]

Thank you for sharing the details. However, the video link that you have shared is not working. 

Would you mind sharing it again in other format?

Regards,

Meenakshi

[cpmr17905788]

http://sendanywhe.re/8542BYMZ

if the above link does not work would you please suggest another way I can share it?

[cpmr17905788]

[cpmr17905788]

[cpmr17905788]

[Meenakshi Negi]

Could you please confirm if you have made any changes recently to the application or in the settings?

We did try the same on our end, however, it opens the mobile application dashboard.

Regards,

Meenakshi

[cpmr17905788]

We have not made any changes. We are also experiencing this issue on other devices, both Apple and android, as well as on other account licenses. 

[cpmr17905788]

Just following up as I have not had any futher correspondence. This is an issue I would consider urgent as it impacts our buisness. Do we have any updates on a resolution?

[Meenakshi Negi]

We are currently looking into this issue. As the issue is not reproducible on our end, it would be helpful if you can share a video of the issue. You can share the video link using the steps provided here https://forums.adobe.com/docs/DOC-7161

We appreciate your patience.

Thanks,
Meenakshi

[cpmr17905788]

https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3A77f48877-8a07-4221-b8b3-cbb3...

[administrations57445363]

We have also been experiencing the same issue on several of our tablets. Have tried deleteing and re-installing the app and updating the tablets OS but neither has resolved the issue.The first login screenThe first login screen then "glitches" or refreshes itself when you try to type in the password and changes to this screenonce you've logged in this is the screen that opens in the appThis is the screen it is supposed to be, but you cannot get to this screen from the other one

[Meenakshi Negi]

Hi TVIinfo,

We are currently looking into this issue.

Would you mind sharing the details as asked below:

- Adobe Sign application version

- OS version on the mobile device

- Troubleshooting steps tried already

- A video of the issue occuring on the device. (use the steps provided here https://forums.adobe.com/docs/DOC-7161 to share the video link)

We will be waiting for your response.

Regards,

Meenakshi 

[administrations57445363]

video of app error

[administrations57445363]

Adobe sign app version 3.6

OS Android versiion 9

Steps tried

Deleteing/reinstaling app

Updating OS

Using different devices

Using different adobe account

[administrations57445363]

We are still waiting for a response rehgarding this issue, the error is greatly affecting our buisness workflows and we would like to resolve it ASAP.

Thank you

[Meenakshi Negi · Accepted solution]

Hi All,

Please update the application to the latest version available and check if the issue still occurs.

If the issue persists, let us know.

Thanks,

Meenakshi

[cpmr17905788]

I refreshed the app on an apple and android device was able to log in successfully to the mobile dashboard. This problem is solved for me.

[cpmr17905788]

I forgot to say thank you. Thank you.

[CCharles26]

Hi, after the last update about 1 month ago, when I open the mobile app, it loads the dashboard.  I need to be able to access the sign in person feature.  I am using the most up to date iOS for iPad and iPhone.  Same thing happened on both.  I have tried to delete and download again.  I've turned both ipad and iPhone off and on.  Is there anything else tha I can do to fix this?  I need the ability to have people sign in person.  

[cpmr17905788]

Hello,

After the most recent update to the Adobe Sign app the same issue experienced previously is occuring. When logging into the app on a mobile device the browser dashboard opens up in the app which prevents use of the features of the mobile app like hosting signings. This is a critical feature of this product. Please help me resolve this issue?

[Stephanie Iorfino]

Did anybody ever find a fix for this issue that seems to have started a few years ago?

I am still having this issue now in April 2022 and Adobe Customer Support (chat and phone) have no idea what they are doing as they can't even comprehend the issue when I try to explain it to them.

Any assistance would be greatly appreciated please?!?!