Adobe Sign Mobile App opens the browser dashboard

Forum|Forum|6 years ago
November 12, 2019
5 replies
1808 views

When I log into the mobile app it appears to load the browser dashboard not the mobil dashboard. Because of this I cannot host signings on my mobile device. How can I retrieve this feature?

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Correct answer Meenakshi Negi

Hi All,

Please update the application to the latest version available and check if the issue still occurs.

If the issue persists, let us know.

Thanks,

Meenakshi

S

Stephanie DiPietro

New Participant

Did anybody ever find a fix for this issue that seems to have started a few years ago?

I am still having this issue now in April 2022 and Adobe Customer Support (chat and phone) have no idea what they are doing as they can't even comprehend the issue when I try to explain it to them.

Any assistance would be greatly appreciated please?!?!

C

cpmr17905788Author

Known Participant

Hello,

After the most recent update to the Adobe Sign app the same issue experienced previously is occuring. When logging into the app on a mobile device the browser dashboard opens up in the app which prevents use of the features of the mobile app like hosting signings. This is a critical feature of this product. Please help me resolve this issue?

Meenakshi Negi

Correct answer

Community Manager

Hi All,

Please update the application to the latest version available and check if the issue still occurs.

If the issue persists, let us know.

Thanks,

Meenakshi

C

cpmr17905788Author

Known Participant

I refreshed the app on an apple and android device was able to log in successfully to the mobile dashboard. This problem is solved for me.

A

administrations57445363

Inspiring

We have also been experiencing the same issue on several of our tablets. Have tried deleteing and re-installing the app and updating the tablets OS but neither has resolved the issue.