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Adobe Sign not working on desktop app

Community Beginner ,
Jun 14, 2023 Jun 14, 2023

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My Adobe Acrobat Pro desktop application recently updated (Version 2022.003.20282) and now e-sign does not work. When the Request E-Signatures dialog box opens, I input the recipients, but when I press the "Specify where to sign" button at the bottom of the dialog box, nothing happens. No error message or anything, it just sits there doing nothing. I was able to send a document for e-signature through the website, but I normally use the desktop app and find it much more convenient. Is it just me, or is there a new version coming? Please help.

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Adobe Sign forms , How to sign

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Adobe Employee ,
Jun 18, 2023 Jun 18, 2023

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Hi mikeglang4d,

 

Thank you for reaching out, and sorry about the trouble.

 

As the feature is not working on the desktop application, try repairing the application installation. In Acrobat, go to Help > Repair Installation.

If the issue still occurs, try reinstalling the application using the following steps:
- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
- Reboot the machine. 
- Install Adobe Acrobat Pro from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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Community Beginner ,
Jun 21, 2023 Jun 21, 2023

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I have the same problem and nothing works. Via the search on internet, i came to the language issue, but this does not work for me either. I can change the language from English with Arabic to English. Restart the app and we are back to English with Arabic. And still the sign option is not there. I am on version 23.3.20201.0

Alexandra3046991643lf_0-1687346144988.png

 

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