Participant

Question

Adobe sign pre-fill name adds "null"

Forum|Forum|2 years ago
August 11, 2023
8 replies
5747 views

Hi, We seem to be having an issue with Adobe sign due to a new feature they have added that enables you to pre-fill the name of the recipient.

However, when you do so, it adds “null” in front of the name and if the recipient does not notice and fix it, it will include it in the signature and time stamp of the person signing.

Security digital signatures and esignatures

F

fred_7855

Participant

We should all create a document and include the Adobe reps email and send the document to them for their signature to demonstrate this "null" issue.

M

Melbourne5E73

Participant

This is really problematic for my company as we require names to be legally correct. A client brought it to our attention and we have reviewed other documents that were sent out that have the same issue. How has this continued for so long and what needs to be done. This is enough reason to discontinue use and seek a refund. From my perspective, the whole point of the subscription is literally for clients to sign documents and for the names, dates and signature to be correct. Has anyone been able to resolve the issue?

D

defaultwsngpl3oyzv1

Participant

having the same problem

Meenakshi Negi

Legend

Hi defaultwsngpl3oyzv1,

Thank you for reaching out.

We have tried to replicate the behavior. It works fine on our end.

Please confirm if this issue occurs with every user's email address to which you sent the document for signature

Have you started experiencing this issue recently?

Are you sending documents via Acrobat desktop application or Acrobat Online?

Thanks,

Meenakshi

A

Annette33219361hsnu

Participant

I experience the same issue in Adobe Sign. It's random behaviour by AdobeSign. I can do 50 AdobeSigns and it's fine then suddenly it's not. Just received a document back today and it said "null Michelle" instead of the first and last name of the client. Previous AdobeSign documents from this client listed first and last name but today it comes back as "null". We need a fix from Adobe. Saying you haven't replicated the behaviour doesn't "nullify"!! what we are seeing in the field. We are using this program to verify signatures and this random glitch undermines that. Answers please!!

T

ThomK330

Participant

This has been happening to me and others at my office for weeks if not months.

B

Bill242704171bn4

Participant

Having the same problem. No response from Adobe?

V

Viitala Byrn & Ives

Participant

I'm having the same issue. It seems to happen more often if I only enter the first name of the recipient. If I add both first and last name I don't seem to get that issue. But I've only just begun using this software so my sample size is small.

S

Scott Ecob

Participant

I am alsso having the same issue, this is on client finance documents so not great

Meenakshi Negi

Legend

Hi KZilm2002,

Thank you for reaching out.

Could you please confirm if you are using the same email address to sign in to Acrobat Sign account that was used to sign in here on the community?

This seems to be weird behavior. Did you start experiencing this behavior?

Would you mind sharing a screen recording of the workflow? We will get this checked.

Thanks,