Participant

Question

Adobe Sign redirecting to Adobe acrobat login

Forum|Forum|2 years ago
October 12, 2023
2 replies
2259 views

All my users were able to sign into adobe sign now get redirected to adobe acrobat, the only change that was done was reassigning the license "Acrobat Sign Solutions for enterprise" from one user administrator to another, then deciding the change made issues i reassigned the license back to the original admin account.

This change caused all the users not to be able to log into adobe sign any more and the message it gives is " The Acrobat Sign account for l****@t******.n** is associated with a different profile. Switch to your Personal Account profile."

there is also the issue with the one admin account that was set to inactive which support assisted to activate again, the issue with that is it now doesnt get redirected to adobe sign and only gets picked up as a normal adobe acrobat user account. please can some one assist or point in the right direction.

O

omar278009947uqy

Participant

I have this redirect issue please HELP. it's annoying & makes me look unprofessional

T

tromank

Adobe Employee

Hi @TraceTec25125592d96k

Are you able to create a support ticket? This is something that our Support staff will be able to help with. Please let me know if you are unsuccessful with raising the ticket.

Regards,

Roman

O

omar278009947uqy

Participant

I am reaching out regarding my ongoing issue with Adobe Acrobat, which remains unresolved despite multiple attempts to seek support. I

Hi @TraceTec25125592d96k
Are you able to create a support ticket? This is something that our Support staff will be able to help with. Please let me know if you are unsuccessful with raising the ticket.

Regards,
Roman

By @tromank

have opened a support ticket and followed up on several occasions via email and chat, yet no progress has been despite

While I did receive an initial response from someone on your team, when I replied to explain that the issue persisted, I was met with silence. This lack of follow-through is highly disappointing and unacceptable, especially given the time and effort I have invested in trying to resolve this matter.

I urge you to escalate this case immediately and provide a definitive resolution. If additional details or actions are required on my end, please communicate them promptly. I expect a timely and effective response, as this delay is impacting my ability to use the software.

Thank you for your immediate attention to this matter. I look forward to hearing back with a solution at your earliest convenience.

Sincerely,

[Your Full Name]

[Your Contact Information]

[Support Ticket Number]

You said:

ChatGPT said:

ChatGPT

It seems the issue you're encountering relates to a redirection error when attempting to complete an agreement in Adobe Acrobat, causing a loss of entered signatures and initials. Here's a rewritten professional and articulate complaint to address this specific problem:

Subject: Urgent Assistance Required: Persistent Issue with Adobe Acrobat Agreement Completion

Dear [Support Team or Specific Contact],

I am writing to escalate an issue I am experiencing with Adobe Acrobat that has rendered the software unusable for completing agreements. Each time I attempt to finalize an agreement, I encounter an error stating, "Something went wrong," followed by an automatic redirection to the classic experience. This redirection clears all signatures and initials entered, forcing me to restart the process.

Despite following up multiple times through email and chat, my support ticket remains unresolved. Although someone initially responded, when I replied with details confirming the issue persists, I received no further communication.

This is causing significant disruption and is unacceptable. I need immediate action to resolve this issue. Please escalate this matter, investigate the root cause, and provide a solution promptly. If additional information is required from me, kindly specify.

Thank you for your attention to this urgent matter. I look forward to a resolution at the earliest.

Case ADB-37563742-T3Z9

O

omar278009947uqy

Participant

Hi omar278009947uqy,

Thank you for reaching out and sorry to hear about your experience.

Please confirm your Adobe ID (email address) used for the Acrobat Sign in the private message. We will check if there are any issues with the account and check the support ticket you have mentioned.

You may initiate a private message using the envelope icon at the top right corner of this community page.

In the meantime, please try to sign in via the Acrobat Online account using the following link: https://adobe.ly/3BKyYbO. Sign in using your Adobe ID and password. Go to E-sign tab and check if you can complete the agreement without any issues.

Let us know how it goes.

Thanks,

Meenakshi

The issue I’m experiencing remains unresolved, and I urgently need your
help to address it. To better understand and replicate the problem, I would
like to send you the exact documents I share with my clients. This way, you
can attempt to fill them out yourself and experience firsthand the errors
or complications that arise.

I believe this will provide invaluable insight into the root of the issue
and help expedite a resolution. Please let me know how best to proceed and
where I can send these documents for your review.

Thank you for your prompt attention to this matter. I look forward to your
response.

Sincerely,
Omar S Williams

ChatGPT can make mistakes. Check imp

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