Adobe Sign template – prevent scroll bar in multi-line text fields

[sreejesh_5190]

Hi,

In an Adobe Sign template, I have text fields where multi-line data entry is enabled.

I set the maximum character length to 500, but if the signer enters one word per line, a scroll bar appears in the text field. This means the user (or recipient) cannot see the text that has scrolled out of view in the PDF.

Is there any way to lock the scroll bar so that the user cannot enter more text once the visible space in the text field is filled?

Or, alternatively, is there a way to automatically prevent hidden/overflow text in multi-line fields in Adobe Sign templates?

In the downloaded pdf the user cannot see the text that has scrolled out of view 

Is there any way to fix this ?

Thanks,

Sreejesh

[Meenakshi Negi · Accepted solution]

Hi sreejesh_5190,

Thank you for reaching out.

It is the designed behavior in Acrobat Sign. Using the multi-line feature adds a scroll bar when the user types in multiple-line text that exceeds the form field size. You may try to increase the form field size. 

However, once the document is signed, the text is auto-resized according to the size of the form fields, so all the text appears in the form field.

For more information on the field appearance, please refer to the following help document: https://helpx.adobe.com/sign/using/set-field-appearance.html. 

Let us know how it goes.

Thanks,

Meenakshi

[sreejesh_5190]

Hi @Meenakshi Negi ,

I am able to see the scroll bar when I download the signed PDF and view the document using Adobe Acrobat.

Please find the below

Thanks,

Sreejesh

[Meenakshi Negi]

Hi Sreejesh,

Thank you for sharing the screenshot.

There are two form fields in the form: one is auto-resized, and another shows the scroll bar. 

Could you please share the workflow used to add the form fields and send the document for signature? Also, how was the document filled out and signed?

If you can share the sample document used here, it will help us understand what happened here.

Thanks,

Meenakshi

[sreejesh_5190]

Hi Meenakshi,

In the downloaded pdf the user can see the text that has scrolled out of view if the user uses adobe acrobat reader This clarifies the doubt I mentioned in my initial question.

Thanks,

Sreejesh

[Meenakshi Negi]

Hi sreejesh_5190,

Sorry about the confusion.

The scroll bar appears when you open the PDF in Acrobat and click on the form field. However, the text added in the form field will be visible and will not require a scroll bar. Currently, there is no option to remove the scroll bar. 

You may share your suggestion on this with the product team via the following page: https://adobe.ly/4g6U83B. 

Thanks,

Meenakshi

[sreejesh_5190]

Hi Meenakshi,

My text size is selected as 8Pt. In that case, not all the entered characters are visible when I open the form. If I set the text size to Auto, it displays correctly but with a reduced font size.

The below one I opened from the browser by clicking the Open Agreemnt button in the email.

The same signed agreement below I opened using Acrobat PDF. I think you can see the difference — in the first one, we are unable to view all the lines, whereas in the second one, a scroll bar appears, allowing us to see all the lines by scrolling.

Thanks,

Sreejesh

Thanks,

Sreejesh

[Meenakshi Negi]

Hi sreejesh_5190,

Thank you for the screenshots. Please allow us some time to check this behavior. We will update you once we have more information.

Could you please confirm the workflow you are looking for here? We will check and update you if it is possible with the current version.

Thanks,

Meenakshi