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A
Anonymous
August 10, 2016
Answered

Adobe Sign trial not working?

  • August 10, 2016
  • 2 replies
  • 1642 views

Hi guys,

Adobe sign says I have 15 days left in trial, i uploaded a document, tried to send, it says error?

I have tried several email addresses, nothing seems to work?

This topic has been closed for replies.
Correct answer AadeshSingh

Hi timb4565 ,

The file that you were using before was not reader Extended to save the changes.

Make sure that the file is Reader Extended using the Acrobat application so that you don't experience such issue in feature.

Regards,
Aadesh

2 replies

T
TBollard
Participant
August 17, 2016

Okay so i tried a different PDF and it is working,

The file i originally tried to use was from a government body so perhaps the file was locked?

AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
September 26, 2016

Hi timb4565 ,

The file that you were using before was not reader Extended to save the changes.

Make sure that the file is Reader Extended using the Acrobat application so that you don't experience such issue in feature.

Regards,
Aadesh

MichaelKazlow
MichaelKazlow
Legend
August 13, 2016

What is the exact error message.

J
jls8675309
Participant
August 15, 2016

Personally, I'm not getting an error message, but I'm being prompted to upgrade my free trial in order to send for signature.

That was the whole reason why I signed up for a free trial -- to demo the signature capabilities.

I really want to recommend Adobe for my client (they already use Adobe DC, would be a nice transition for them) but this is not boding well for the quality of the product (or service -- I was sent to QA site for product help when I'm about to be a customer.

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